Lauren Perkins
Chicago
Summary
Clinical professional skilled in overseeing patient care and guiding teams to achieve optimal clinical outcomes. Strong focus on team collaboration and adaptability to evolving healthcare needs. Expertise in clinical assessments, treatment planning, and staff development. Reliable leader known for fostering supportive and results-driven environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Midwest Express Clinic
03.2025 - 10.2025
- Conducting morning huddles
- Triaging patients in a timely manner
- Conducting rapid testing and in clinic procedures
- Oversees Medical Assistant and Radiology Technician staff, ensuring that staff is appropriately deployed among offices based upon patient volume needs
- Ensures assigned clinics have appropriate level of medical supplies on hand and manage inventory levels to budget
- Provides coaching on performance, supports clinic morale, and resolves conflicts amongst staffOversees Medical Assistant and Radiology Technician staff, ensuring that staff is appropriately deployed among offices based upon patient volume needs
- Ensures assigned clinics have appropriate level of medical supplies on hand and manage inventory levels to budget
- Provides coaching on performance, supports clinic morale, and resolves conflicts amongst staff
- Manage staff, requiring interviewing, hiring, training, progressive discipline, employee relations, performance appraisals, and dismissals
- Direct analysis/intervention related to clinic issues, with a focus on front office to back-office activities.
- Assist with and serve as a primary contact for de-escalation and crisis intervention efforts
- Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment
- Collaborate with administrative team and provider leadership to develop, assess, and implement business strategies
- Cultivate a positive work environment, consistent with the values of the organization, and foster a group dynamic that yields high people engagement and supports a culture of quality care and efficiency, utilizing collaboration and open discussions to develop staff skills
- Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback
- Serve as a resource for patient questions and concerns regarding patient experience.
- Enhance operational effectiveness, emphasizing cost containment, accurate patient registration, and efficient patient experiences
- Developed and implemented training programs to enhance team performance and patient care quality.
- Supervised clinical staff to ensure compliance with healthcare regulations and standards.
Community Health Worker
Aetna, a CVS Health Company
03.2024 - 02.2025
- Conduct home visits with Aetna members with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the member’s culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations.
- Assist with care plan implementation and Aetna member education during in-home visits, help develop care management strategies, and work with team members to provide linkages for the various health and social needs of members.
- Travel extensively to client homes, community locations, various agencies, and other outreach destinations.
- Identify gaps and opportunities to strengthen systems of care within the member’s community and assists members in utilizing community services, including scheduling appointments with social services agencies, (including transportation vendors), and assisting with completion of applications for eligible programs
Remote Patient Outreach Specialist
VillageMD
01.2023 - 02.2024
- Outreach to patients for services provided by VMD such as AWV and preventive care
- Scheduling of appointments in EMR system
- Collect and update patient demographics and insurance information
- Completion of patient cases in EMR system as it pertains to the healthcare of the patient
- Maintaining awareness of changes and updates within the company by attending departmental meetings along with sending and receiving of emails
Lead Certified Medical Assistant
University of IL/ UI Health
06.2019 - 12.2023
- Supervised daily operations of clinical staff, ensuring adherence to protocols and patient care standards.
- Trained and mentored new medical assistants, fostering a culture of continuous improvement and teamwork.
- Implemented electronic health record (EHR) systems to streamline patient data management and enhance workflow efficiency.
- Coordinated patient scheduling and intake processes, improving appointment accuracy and reducing wait times.
- Facilitated communication between healthcare providers and patients, enhancing service delivery and patient satisfaction.
- Led initiatives to improve inventory management for medical supplies, optimizing resource allocation within the clinic.
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Armed Security/Supervisor
AGB Investigative Services
01.2017 - 12.2018
- Documenting the daily operations of the shift
- Conduct monthly uniform inspections
- Document any and all incident occurred while on shift
- Check that all officers are alert and on proper shift post
- Meet with operations team as well as new clients for new or upcoming contracts
Certified Medical Assistant
Rush University Medical Center
01.2016 - 12.2017
- Scheduling patients for upcoming appointment.
- Taking vitals for all necessary physicians during clinic times
- Answering multiple lines
- Sending out Durable medical equipment orders
- Checking patients in and out of clinic
Patient Care Technologist/ Medical Assistant
Physicians Immediate Care
01.2014 - 12.2016
- Obtain Medical History and Prepared Patient for healthcare visit
- Assists providers during examination and treatment
- Takes vital signs and Performs ancillary testing and tasks as ordered by the Provider
- Dispenses medications within scope of practice and as ordered by the treating provider
- Maintain supplies, cleans rooms and decontamination of equipment, and stocks rooms with required supplies
- Maintain and operates all clinical equipment, including calibration and record keeping
- Performs drug screen collections for both DOT and Non-DOT drug screens, according to DOT guidelines; ensures preparation for pick-up and shipment to appropriate laboratory.
Medical Assistant
Advocate Medical Group
01.2011 - 12.2014
- Prepared patients for health care visits
- Verified patient information Assisted physicians during examination and treatment
- Took vital sign and performed all ancillary test ordered by physician
- Placed patients in exam room for provider evaluation
- Blood draws for employee health future employees
Education
Medical (Diploma) -
Everest College
01.2010
Skills
- Clinical training
- Team supervision
- Staff scheduling
- Clinical assessment
- Specimens collection and processing
- Patient scheduling
Certification
- RMA - Registered Medical Assistant- AMT
Timeline
Clinical Supervisor
Midwest Express Clinic
03.2025 - 10.2025
Community Health Worker
Aetna, a CVS Health Company
03.2024 - 02.2025
Remote Patient Outreach Specialist
VillageMD
01.2023 - 02.2024
Lead Certified Medical Assistant
University of IL/ UI Health
06.2019 - 12.2023
Armed Security/Supervisor
AGB Investigative Services
01.2017 - 12.2018
Certified Medical Assistant
Rush University Medical Center
01.2016 - 12.2017
Patient Care Technologist/ Medical Assistant
Physicians Immediate Care
01.2014 - 12.2016
Medical Assistant
Advocate Medical Group
01.2011 - 12.2014
Medical (Diploma) -
Everest College