Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Lauren O'Brien

Midlothian

Summary

Hospitality professional with extensive experience in bar management and mixology. Known for elevating guest experiences and optimizing bar workflows. Reliable team player with focus on collaboration and adaptability, leveraging customer service skills and leadership qualities.

Overview

3
3
years of professional experience

Work History

Head Bartender

RoccoVino's Italian Restaurant
08.2024 - Current
  • Supervised bar operations, ensuring compliance with health and safety regulations.
  • Trained and mentored junior bartenders on mixology techniques and customer service.
  • Served high customer volumes during special events, nights, and weekends.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Managing Bartender

Wooden Paddle
01.2023 - 08.2024
  • Trained new staff on cocktail preparation, customer interaction, and bar equipment use.
  • Created innovative drink specials that aligned with seasonal trends and customer preferences.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the brand.

Bartender

Nel's Old Time Inn
01.2023 - 06.2023
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Provided drink suggestions to customers based on their preferences.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Poured wine, beer and cocktails for patrons.

General Manager

Chicago Street Pour House
04.2022 - 01.2023
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

High School Diploma -

Bolingbrook High School
06-2012

Skills

  • Staff training and supervision
  • Scheduling
  • Inventory control
  • Customer service
  • Bar operations management
  • Beverage supply orders
  • Team leadership
  • Problem-solving

Education and Training

other

Timeline

Head Bartender

RoccoVino's Italian Restaurant
08.2024 - Current

Managing Bartender

Wooden Paddle
01.2023 - 08.2024

Bartender

Nel's Old Time Inn
01.2023 - 06.2023

General Manager

Chicago Street Pour House
04.2022 - 01.2023

High School Diploma -

Bolingbrook High School

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Lauren O'Brien