LAUREN NUTTER
Saint Charles
Summary
Passionate and results-driven Client Advisor with a strong background in luxury retail, team leadership, and client relationship management. Adept at building and maintaining high-value client relationships, driving sales, and delivering exceptional customer experiences. Skilled in independent decision-making, problem-solving, and elevating team performance through training, motivation, and engagement. Dedicated to upholding the excellence and heritage of Louis Vuitton by providing personalized, high-touch service that fosters brand loyalty and long-term client relationships.
Overview
3
3
years of professional experience
Work History
Senior Client Advisor
SAINT LAURENT
11.2023 - 06.2024
- Build and maintain a portfolio of high-value clients, fostering relationships through personalized shopping experiences and tailored product recommendations
- Consistently achieve and exceed monthly and annual sales targets by utilizing cross-selling and upselling techniques
- Educate clients on brand heritage, craftsmanship, and seasonal collections, enhancing product appreciation and purchase confidence
- Leverage CRM tools to track client preferences, manage follow-ups, and drive repeat business
- Ensure exceptional service standards by addressing client concerns with professionalism, discretion, and problem-solving expertise
- Collaborate with team members to optimize boutique performance and client engagement strategies
Client Advisor
LOUIS VUITTON
05.2022 - 11.2023
- Provided exceptional luxury retail service, ensuring a seamless and engaging shopping experience for high-net-worth clients
- Developed deep product knowledge to assist clients in making informed purchasing decisions aligned with their style and needs
- LV Diamonds insider certification
- Supported team training and motivation, fostering a high-performance sales culture
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Met or exceeded sales goals and worked as team player in supporting other sales.
Sales Supervisor
MARC JACOBS
11.2021 - 05.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Education
Accounting -
DePaul University
Chicago, ILSkills
- Luxury Clienteling & Relationship Management
- Business Development & Client Acquisition
- Cross-Selling & Upselling Techniques
- Luxury Product Knowledge & Storytelling
- Sales Performance & KPI Achievement
- Client Engagement & Retention
- Analytical Thinking & Problem-Solving
- Client relationship management
- Product recommendation
- Client retention strategies
- Performance tracking
- Business development
- Relationship management
Timeline
Senior Client Advisor
SAINT LAURENT
11.2023 - 06.2024
Client Advisor
LOUIS VUITTON
05.2022 - 11.2023
Sales Supervisor
MARC JACOBS
11.2021 - 05.2022
Accounting -
DePaul University
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