Lauren McMordie
Chicago
Summary
Enthusiastic and detail-oriented MLIS graduate passionate about empowering communities with equitable access to information. Seeking a position to utilize my information management, digital literacy, reference service, and organizational skills to enhance library services and operations and foster learning, engagement, and innovation within inclusive environments.
Overview
9
9
years of professional experience
Work History
Adult Services Librarian
Glenside Public Library
Glendale Heights, IL
06.2025 - Current
- Provide friendly, professional reference and readers’ advisory services at a busy Adult Reference Desk
- Utilize a wide range of print and online reference resources, databases, and internet tools to support patron information needs
- Deliver high-quality customer service with strong communication and interpersonal skills
- Offer hands-on technology assistance, including troubleshooting copiers, printers, Microsoft Office, Google Suite, Apple products, and internet connectivity
- Catalogue and organized books, materials and other documents
- Managed study room reservations and use
Flight Attendant
Southwest Airlines, Flight Services Intl, and Norwegian Air
Chicago, IL
06.2017 - 01.2026
- Delivered exceptional customer service, ensuring passenger comfort and safety by addressing individual needs and promptly resolving conflicts
- Collaborated with cabin crew for routine tasks and in-flight emergencies
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations
- Participated in regular training sessions to stay current on industry trends, company policies, safety procedures
Adult Services Intern
Houston Public Library
Houston, TX
01.2024 - 04.2024
- Provided exceptional customer service by conducting research, addressing patron concerns, assisting them in locating resources
- Organized library materials to enhance accessibility and improve user experience
- Collaborated with staff to develop and implement library programming initiatives
- Contributed to library staff meetings by providing feedback and suggestions for improvement, fostering a culture of collaboration and continuous improvement
- Assisted in the planning and execution of successful library events, fostering community engagement and support
Education
Master of Library Science -
Texas Woman’s University
01-2024
Associate of Business Management -
Eastern Gateway College
01-2021
Bachelor of Liberal Arts - Individualized Studies
Goddard College
01-2015
Skills
- Research & reference services
- Traditional library resources and online databases such as EBSCOhost, Ex Libris, JSTOR, and ProQuest
- Providing reference services, including literature searches and subject guides
- Conducting user needs assessments and reader's advisory
- Library management software, including Circe/Workflows, LibCal, RefTracker, and Preservica
- Microsoft Office Suite and Google Workspace
- Ability to learn and adapt to new and unfamiliar technologies quickly
- Digital literacy and instruction
- Developing and delivering digital literacy programs for diverse audiences at a public library
- Teaching high school students in technology and special education
Timeline
Adult Services Librarian
Glenside Public Library
06.2025 - Current
Adult Services Intern
Houston Public Library
01.2024 - 04.2024
Flight Attendant
Southwest Airlines, Flight Services Intl, and Norwegian Air
06.2017 - 01.2026
Master of Library Science -
Texas Woman’s University
Associate of Business Management -
Eastern Gateway College
Bachelor of Liberal Arts - Individualized Studies
Goddard College