Lauren Johnson
Chicago
Summary
Highly skilled hospitality employee with over 16 years of high volume fine dining and private event experience. Extensive knowledge of hospitality etiquette, superior guest service, and customer service techniques. Organized, detail-oriented worker with strong time management skills and a knack for learning quickly.
Overview
8
8
years of professional experience
Work History
Server
Bavette's Bar and Boeuf
07.2021 - Current
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Etta (Bucktown)
07.2020 - 08.2022
- Trained new bartenders on drink preparation and upselling techniques.
- Talked easily with patrons to build rapport and earn repeat business.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Bartender
Ocean Prime
02.2019 - 07.2020
- Prepared drinks quickly in a high volume environment, all juiced and prepared to order.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Bar Lead
BLVD
06.2018 - 02.2019
- Created a menu of signature cocktails that increased bar revenue.
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Education
Bachelor of Science - History
Arizona State University
Tempe, AZ05.2014
Skills
- Suggestive selling
- Excellent judgment
- Outstanding customer service
- Outgoing personality
- Strong organizational skills
- Works well under pressure
Timeline
Server
Bavette's Bar and Boeuf
07.2021 - Current
Bartender
Etta (Bucktown)
07.2020 - 08.2022
Bartender
Ocean Prime
02.2019 - 07.2020
Bar Lead
BLVD
06.2018 - 02.2019
Bachelor of Science - History
Arizona State University