Lauren Janssen
Fairfield
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Hamilton Memorial Clinic
01.2024 - Current
- Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration
- Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met
- Communicates with insurance companies to determine patient benefits
- Works with an electronic medical record system and works collaboratively with ICARE to align patient's charts and care with other offices
- Utilizes knowledge of medical terminology, ICD-10 and CPT codes
- Is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients
- Precepts all onboarding employees
Front Office Assistant
OSF HealthCare
05.2019 - 12.2023
- Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration
- Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met
- Communicates with insurance companies to determine patient benefits
- Works with an electronic medical record system, and works collaboratively with Ciox, ScanSTAT, and Illinois Record Keepers to align patient's charts and care with other offices
- Utilizes knowledge of medical terminology, ICD-10 and CPT codes
- Is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients
- Completes daily deposit and balances account
- Interviews and precepts all onboarding employees
Administrative Assistant
Law Office of Damon Young
03.2022 - 03.2023
- Greeted all clients, answered incoming phone calls, and took detailed messages when individuals were not available
- Received deliveries by courier or messenger, and received/sent faxes
- Filed paperwork, completed scanning, data entry, and drafted legal documents
- Scheduled appointments and maintained client records, updating as needed
- This was a temporary part-time second job on my days off from my full-time job
Office Assistant and Medical Transport
Marigold Estates / Patterson House Inc.
08.2018 - 05.2019
- This job includes, but is not limited to, answering the phone, filing, organizing, assisting with banking/finances, transporting residents to appointments, scheduling appointments (annual and as needed)
- It also includes conversing with doctors, doctors offices, guardians, insurance companies, pharmacies, etc
Activity Director
Marigold Estates / Patterson House Inc.
08.2017 - 08.2018
- Includes all unit assistant duties (previously listed) as well as planning monthly calendars, creating monthly newsletters, passing medications, transportation, working with the community, setting up and running fundraisers, etc
Unit Assistant
Marigold Estates / Patterson House Inc.
05.2017 - 08.2017
- Assisting residents with intellectual/developmental disabilities with daily life skills
- This includes, but is not limited to, laundry, bathing, cooking, cleaning, shopping, reading, balancing checkbook, etc
Education
Social Work
Northwestern State University of Louisiana
Natchitoches, LA05-2025
Associate's degree - Arts
Illinois Central College
East Peoria, IL05.2022
High School Diploma -
Pekin Community High School
Pekin, IL05.2015
Skills
- ICD-10
- EMR systems
- Caregiving
- Clerical experience
- Interviewing
- Insurance Verification
- Fundraising
- Medical records
- Medical terminology
- Filing
- Epic
- Clerical Experience
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Customer and client relations
- Documentation and reporting
Certification
DSP, 06/01/17, Present
Additional Information - Volunteer Experience
The Grand Victorian independent living facility, in Pekin, IL. Assisted with activities and outings for two years from 2013 to 2015.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Internship
Current social work intern with Egyptian Public and Mental Health Department.
Timeline
Receptionist
Hamilton Memorial Clinic
01.2024 - Current
Administrative Assistant
Law Office of Damon Young
03.2022 - 03.2023
Front Office Assistant
OSF HealthCare
05.2019 - 12.2023
Office Assistant and Medical Transport
Marigold Estates / Patterson House Inc.
08.2018 - 05.2019
Activity Director
Marigold Estates / Patterson House Inc.
08.2017 - 08.2018
Unit Assistant
Marigold Estates / Patterson House Inc.
05.2017 - 08.2017
High School Diploma -
Pekin Community High School
Social Work
Northwestern State University of Louisiana
Associate's degree - Arts
Illinois Central College
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