Lauren Jacobs
Chicago
Summary
Customer-focused hospitality professional with experience in high-volume restaurants as a Host, Server, and Carry-Out Specialist. Skilled in reservation management, coordinating takeout and catering orders, and delivering exceptional guest service in fast-paced environments. Strong communicator with experience managing phone orders, organizing reservations, and collaborating with kitchen and front-of-house teams.
Overview
6
6
years of professional experience
Work History
Host / Carry-Out Specialist
Labriola Chicago
2025.06 - Current
- Manage and organize reservations to ensure efficient seating and smooth guest flow during extremely high-volume service.
- Coordinate and prepare carry-out and catering orders, ensuring accuracy and timely pickup.
- Communicate with guests over the phone to take orders, answer questions, and assist with reservations.
- Organize and prep large catering orders to ensure quality and accuracy before pickup.
- Collaborate with kitchen and service staff to maintain efficient front-of-house operations and guest satisfaction.
Host / Server
Forno Bello Italiana
2021.10 - 2024.10
- Managed reservations and organized guest seating in a busy Italian restaurant.
- Provided attentive table service and ensured guest satisfaction.
- Demonstrated menu knowledge, including specials and wine pairings.
- Collaborated with kitchen and bar staff to maintain smooth service.
- Assisted with training new host staff.
- Seasonal
Host / To-Go Specialist
Ford’s Garage
2023.03 - 2023.09
- Managed guest reception and seating to enhance dining experience in a fast-paced restaurant setting.
- Managed takeout and curbside orders efficiently and accurately.
- Maintained communication between front-of-house and kitchen staff to ensure timely service.
Host
Our Deck Down Under
2020.09 - 2021.10
- Greeted guests and managed seating during peak hours at a busy waterfront restaurant.
- Communicated wait times and coordinated table turnover to optimize guest flow.
- Assisted with to-go orders and supported team members as needed.
- Maintained a clean and organized front-of-house environment.
Education
Bachelor of Arts - Musical Theater
Valdosta State University
Valdosta, GA05.2025
Diploma -
Atlantic High School
05.2022
Skills
- Customer Service
- Reservation Management
- Carry-Out & Catering Order Preparation
- Phone Communication
- POS Systems
- OpenTable Experience
- Multitasking & Time Management
- Teamwork
- Problem Solving
- Attention to Detail
Timeline
Host / Carry-Out Specialist
Labriola Chicago
2025.06 - Current
Host / To-Go Specialist
Ford’s Garage
2023.03 - 2023.09
Host / Server
Forno Bello Italiana
2021.10 - 2024.10
Host
Our Deck Down Under
2020.09 - 2021.10
Bachelor of Arts - Musical Theater
Valdosta State University
Diploma -
Atlantic High School