Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Lauren Howard

Carbondale

Summary

Aspiring museum professional with diverse experience in art, literature, history, and museum studies. Proven track record in operations management, specializing in strategic planning and team leadership. Highly organized and adaptable, with strong communication and problem-solving skills. Committed to preserving cultural heritage and enhancing community engagement through museum initiatives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

Terra Health
Carbondale
06.2021 - Current
  • Perform monthly inventory checks to ensure sufficient stock levels for all products.
  • Direct and supervise a team of 15 or more employees in daily operations.
  • Collaborate with other departments to coordinate workflow processes between teams.
  • Resolve customer complaints promptly, while ensuring customer satisfaction.
  • Act as a liaison between upper management and staff, facilitating open communication.
  • Ensure compliance with workplace safety regulations by providing training sessions for all staff members.
  • Develop, review, recommend, and implement operational policies, strategic goals, and procedures that meet compliance with state regulations and requirements.
  • Handle large volumes of currency with accuracy and security daily.
  • Supervise, lead, train, and guide the team through situations, and ensure they meet the facility's strategic goals.
  • Educate patients on medical questions and concerns, and provide guidance and support.
  • Assist management with paperwork and emails, representing them when unavailable, often acting as a secretary.
  • Perform evaluations of the needs of each department and delegate tasks to optimize overall production.
  • Coordinate with other department supervisors to ensure a smooth workflow and project alignment.
  • Address and resolve interpersonal conflicts within the team, maintaining a harmonious work environment.

Customer Service Supervisor/Animal Care Manager

Petco
Carbondale
06.2020 - 06.2021
  • Provide courteous customer service while leading the team and departments through opening and closing shifts.
  • Ensured that all creatures are handled and cared for with diligence, respect, and knowledge.
  • Constantly knowledgeable of all policies, guidelines, laws, and procedures that the company abides by.
  • Oversaw the inventory, including creatures and products, which were accounted for, logged, and placed in designated areas.
  • Help customers find the right products for their needs, and create a relationship with the community to inspire regular visits.
  • Aide the store manager by handling all customer service interactions, both negative and positive.
  • Handled all money-related activities and worked with accounting to fix any issues.
  • Answered phone calls from customers regarding product availability and pricing information.
  • Performed cashier duties such as processing payments, refunds, returns, and exchanges.
  • Conducted hourly checks to ensure all animals and specimens were protected, secured, and safe.
  • Cared for all animals, responsible for feeding, bathing, administering medications, and providing medical aid.

Record Keeper

SIUC Achieve Program
Arbovale
09.2018 - 05.2020
  • Maintained a filing system for current records.
  • Archived inactive files according to established guidelines.
  • Assisted in the development of policies and procedures related to records management.
  • Ensured compliance with applicable laws governing records maintenance.
  • Verified the accuracy of data entered into databases or systems.
  • Performed data entry to input files into the digital database.
  • Retrieved archived materials as requested by staff members or other authorized personnel.
  • Managed confidential information securely, per company policy.
  • Quality control and management of important information.
  • Managed the phones and emails in reception pleasantly and communicatively.
  • Scheduled appointments and aided with the organization.
  • Processed and recorded student files.
  • Answering reference questions from patrons and students.

Housekeeper

Perry Memorial Hospital
Princeton
02.2015 - 10.2016
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Changed bed linens and towels, tidied up rooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.
  • Adhered to all HIPAA-related laws and regulations.

Education

Master of Arts - Museum Studies

University of Oklahoma
Norman, OK
08-2025

Bachelor of Arts - Arts, English, Languages, & International Culture

Southern Illinois University, Carbondale
Carbondale, IL
05-2020

High School Diploma -

Princeton High School
Princeton, IL
05-2015

Skills

  • Analytical skills
  • Digital preservation
  • Customer service
  • Team building
  • Policy writing
  • Coaching and mentoring
  • Records management
  • Research skills

Certification

  • Collaborative Institutional Training Initiative (CITI)
  • Illinois Department of Financial and Professional Regulation (IDFPR)

Accomplishments

  • Young Authors Award (2007)
  • SIUC Deans Honors (2019)

Languages

English
Native/ Bilingual
Latin
Limited

Affiliations

  • Tutor and Mentor

References

References available upon request.

Timeline

Supervisor of Operations

Terra Health
06.2021 - Current

Customer Service Supervisor/Animal Care Manager

Petco
06.2020 - 06.2021

Record Keeper

SIUC Achieve Program
09.2018 - 05.2020

Housekeeper

Perry Memorial Hospital
02.2015 - 10.2016

Master of Arts - Museum Studies

University of Oklahoma

Bachelor of Arts - Arts, English, Languages, & International Culture

Southern Illinois University, Carbondale

High School Diploma -

Princeton High School

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