Lauren Ganaban
Crystal Lake
Summary
Self-motivated Operations Manager, successful in collaborating with leadership team to streamline and strengthen processes, and strong focus on safety management and process improvement. Dynamic and innovative operator with experience in leading teams to achieve operational excellence through strategic initiatives and performance evaluations, poised to drive impactful changes in operations.
Overview
4
4
years of professional experience
Work History
Operations Manager
Amazon
Huntley
09.2024 - Current
- – Current Inbound SME for RFD2, year to date has had the highest throughput CPLH with Support with PR Cartons (32.35) and 25.17 with Support without PR Cartons, Receive Dock CPLH with/without PR cartons (221.54) / (202.11).
- Owner of IB Dock Blended CPLH, Associate Safety Committee at RFD2, LOI Mentorship Program, and has held multiple development workshops for DICE and inbound SME meetings for AMs/OMs.
- Led transformational quality improvements across RFD2's key operational metrics in 2025, achieving #1 regional ranking for PPA Scan Compliance at 90% for three consecutive months. Drove significant year-over-year improvements, including a 22.95% increase in EPP coverage (from 71.71% to 94.66%), an 18.69% enhancement in CUT unload compliance (from 60.92% to 79.61%), and a 22% reduction in gross inventory adjustments DPMO (from 23,310 to 17,199). Piles from 2024 to 2025 (5.3 million units to 3.4 million units) - 29% improvement. Dwelling inventory over threshold - 17.7k units to 15k units - 7% improvement.
- Had a large part in reducing our yard capacity down to an all-time low of 50% yard utilization, and recovering the CUT dwell list to reduce the amount of dwelling Prime Day Deals and dwelling freight incurring fees from WePay/ATSB freight.
- Helped adopt higher bar for Inbound Dock safety culture by collaborating with the safety team to make sure that safeguards were implemented – such as NPC carts, dock door cleanliness, hard hat hooks implementation, removal of step stools from the PID deck.
Area Manager II
Amazon
07.2023 - 09.2024
- Inbound Dock Area Manager at LAX9 and oversaw daily operations in fulfillment centers to ensure efficiency and accuracy.
- Supported with the RPND and collaborated with RME to retrofit stations to improve takt time which became a network action for IXD+
- Implemented process improvements to enhance productivity across multiple departments specifically launched RFD2'S Flow team
Area Manager I
Amazon
05.2022 - 07.2023
- Supervised employee staffing and oversaw 150+ employees.
- Implemented process improvements to enhance operational efficiency and workflow.
- Monitored and evaluated district performance to ensure goals were met.
Education
Master of Science - Systems Engineering
Loyola Marymount University
Los Angeles, CA05-2021
Bachelor of Science -
California State University, Fullerton
Fullerton, CA05-2019
Skills
- Operational strategy
- Team leadership
- Systems implementation
- Process improvement
- Safety management
- Interpersonal communication
- Performance evaluations
- Data analysis
Timeline
Operations Manager
Amazon
09.2024 - Current
Area Manager II
Amazon
07.2023 - 09.2024
Area Manager I
Amazon
05.2022 - 07.2023
Master of Science - Systems Engineering
Loyola Marymount University
Bachelor of Science -
California State University, Fullerton