Lauren C. Ward-Martin
Dolton
Summary
Accomplished Sales Associate and Customer Service Representative offering high performance in leading the development and implementation of a superior sales strategy.
Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships with customers. Demonstrated expertise in team leadership and development.
Overview
12
12
years of professional experience
Work History
Academic Tutor/Reading & Math Interventionist
District 163
Park Forest
12.2022 - 05.2024
- Manage classrooms effectively and smoothly, assisting students with class work and homework
- Take notes during class about the studentʼs behavior and leave a thorough report on their behavior for their teacher as well as the good or bad choices the student made that day
- Responsible and trustworthy with following lesson plans that the teacher leaves behind and creating my own lesson plans for the students when needed
- Facilitated discussions between students to promote the exchange of ideas and perspectives.
- Conducted individual and group tutoring sessions for students from diverse backgrounds.
Marketing Coordinator/Customer Service/Talent Acquisition Specialist
Car Services By Yogi
Chicago
05.2020 - 11.2022
- Developed and implemented marketing strategies to increase customer base and revenue.
- Identified potential partners for joint ventures or promotional initiatives.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Negotiated with vendors and media outlets to secure advantageous pricing and placements.
Career Development Specialist
Free Lunch Academy
Chicago
07.2019 - 12.2019
- Teach a job readiness class to help students with their resume, cover letters, dress attire for work, computer skills, branding themselves and empowering them by restoring their hope during their job search
- Reach out to multiple employers in the community to learn about their business and career opportunities on behalf of our clients
- Facilitate group/individual orientation sessions and explain requirements for participation in our program
Sales Associate/Customer Service
Victoria's Secret
Chicago
09.2012 - 05.2019
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed promotional strategies to increase sales volume.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered store and merchandise questions and led customers to wanted items.
- Worked with fellow sales team members to achieve group targets.
- Tracked sales performance metrics to identify trends in market place.
- Developed trusting relationships with customers by making personal connections.
Education
M.S. - Communication
Northwestern University
Evanston, IL07.2012
B.A. - Broadcast Journalism
Howard University
Washington, DC05.2011
Skills
- Customer service
- Communication skills
- Time management
- Collaboration skills
- Group facilitation
- Conflict resolution
- Confidence building
- Verbal and written communication
- Organizational skills
- Problem-solving skills
- Small group support
- Empathy and patience
- Coaching and mentoring
- Active listening
- Feedback and coaching
- Task prioritization
- Staff collaboration
Locations
- Evanston, Evanston, IL
- Washington, Washington, DC
- Park Forest, Park Forest, IL
- Chicago, Chicago, IL
Affiliations
- Toastmaster's
- Alpha Kappa Alpha Sorority Incorporated, Alpha Chapter
- Phi Sigma Pi National Honors Fraternity, Alpha Tau Chapter
- Grow Power Girls Mentor
About
Lauren C. Ward-Martin is driven, resilient, timely and has integrity.
Her personality, beautiful spirit and high energy is what separates her from other candidates.
She is coachable, fun-loving and will execute any task that she is given because she loves to learn and is determined to get the job done. This young lady is remarkable and if hired for your company she will be the one to create a lasting impression with customers and make a difference in your community.
Timeline
Academic Tutor/Reading & Math Interventionist
District 163
12.2022 - 05.2024
Marketing Coordinator/Customer Service/Talent Acquisition Specialist
Car Services By Yogi
05.2020 - 11.2022
Career Development Specialist
Free Lunch Academy
07.2019 - 12.2019
Sales Associate/Customer Service
Victoria's Secret
09.2012 - 05.2019
M.S. - Communication
Northwestern University
B.A. - Broadcast Journalism
Howard University
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