Lauren Conway
Chicago
Summary
Dynamic professional with extensive experience at The Global Ambassador Hotel, excelling in customer service and training. Proven ability to enhance guest experiences through proactive engagement and quality assurance. Skilled in crisis intervention and proficient in Microsoft applications, combining strong interpersonal skills with a commitment to excellence in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Certified Server/Trainer
The Global Ambassador Hotel
Phoenix
01.2024 - 01.2026
- Ensure all customer service is delivered on time while overseeing floor operations.
- Uphold company standard of positive interactions with guests throughout the dining experience.
- Process transactions while maintaining a company standard of professionalism and service.
- Proactively assess guest preferences and provide swift, knowledgeable responses to ensure a seamless dining experience.
- Trained new servers on menu knowledge and service standards.
Administrator
Mental Health Center of America
09.2023 - 09.2024
- Receiving and coordinating MHCA phone, email, and fax communications.
- Working closely with a team of mental health providers.
- Coordinating provider/patient communication.
- Oversee the implementation and maintenance of electronic health records (EHR) systems.
- Develop and implement crisis response plans to address emergencies.
Behavioral Health Technician
Banner University Medical Center
02.2023 - 06.2023
- Maintain continuous observation and monitoring of patients to ensure their safety and well-being.
- Collaborate with the treatment team to implement individualized care plans and support patients in achieving treatment goals.
- Employ de-escalation techniques and crisis intervention strategies to ensure the safety of patients and staff.
- Provide direct care to patients, including assistance with activities of daily living, personal hygiene, and grooming.
Experience Coordinator
Pump It Up
04.2016 - 03.2020
- Inspected event facilities to ensure that they conform to customer requirements.
- Conducted post-event evaluations to and track feedback from previous customers.
- Evaluated and selected vendors based upon customer needs and requests.
Education
Master of Science - Clinical Mental Health Counseling, Childhood and Adolescent Disorders
Grand Canyon University
Phoenix, AZ10-2025
Bachelor of Science - Psychology, Family and Human Development
Arizona State University
Tempe, AZ01.2021
Skills
- Basic Life Support Certification
- AZ Food Handlers Card
- TIPS Arizona Title IV Basic
- Level 1 FP Clearance Card
- Quality Assurance
- Excel
- Powerpoint
- Proficiency
- Interpersonal Skills
- Problem-Solving
- Microsoft Computer Literacy
- Conscientious
- Charismatic
Organizations And Accomplishments
Spirit Leader 2018-2021, LivesMix Research Participant
Timeline
Certified Server/Trainer
The Global Ambassador Hotel
01.2024 - 01.2026
Administrator
Mental Health Center of America
09.2023 - 09.2024
Behavioral Health Technician
Banner University Medical Center
02.2023 - 06.2023
Experience Coordinator
Pump It Up
04.2016 - 03.2020
Master of Science - Clinical Mental Health Counseling, Childhood and Adolescent Disorders
Grand Canyon University
Bachelor of Science - Psychology, Family and Human Development
Arizona State University