Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Conley

Decatur

Summary

Versatile and results-driven professional with a proven track record at Decatur Memorial Hospital, showcasing expertise in medication safety and fostering team collaboration. Excelling in sterile technique and verbal communication, I have significantly enhanced pharmacy operations and patient care. My comprehensive background spans healthcare to customer service, underpinned by a commitment to quality assurance and effective pharmacist support.

Pharmacy Technician with strong expertise in medication dispensing, inventory management, and patient care. Known for ensuring accuracy, maintaining compliance with regulations, and enhancing workflow efficiency. Effective in team settings, adaptable to changing environments, and consistently focused on achieving optimal outcomes for patients and healthcare providers.

Experienced with medication dispensing and patient care in hospital setting. Utilizes organizational skills to manage inventory and ensure timely medication delivery. Knowledge of pharmacy software and regulatory compliance enhances operational efficiency.

Working with emars both epic and cerner.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Decatur Memorial Hospital. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.


Overview

15
15
years of professional experience
1
1
Certification

Work History

Inpatient Pharmacy Technician

Decatur Memorial Hospital
08.2019 - Current
  • Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
  • Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
  • Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
  • Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
  • Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
  • Increased patient safety through proper labeling, packaging, and storage of medications.
  • Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
  • Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Janitor

Arcola School District
06.2017 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.


Key Holder

Bath and Body Works, Limited Brands
06.2015 - 08.2017
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.

Fast Food Crew Trainer

McDonald's
12.2009 - 06.2015
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
  • Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
  • Reduced waste and costs by efficiently managing inventory levels and monitoring food expiration dates.
  • Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
  • Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
  • Enhanced team productivity by conducting regular training sessions and sharing best practices.
  • Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
  • Displayed strong attention to detail while preparing menu items according to specific recipes, portion sizes, and presentation standards.
  • Increased employee retention by fostering a supportive work environment and offering constructive feedback on performance evaluations.
  • Improved safety record, leading safety drills and educating staff on emergency procedures.
  • Enhanced customer experience by providing training on courteous service and accurate order taking.
  • Conducted daily inventory checks to prevent shortages during peak hours.
  • Streamlined drive-thru service times through development and enforcement of new workflow processes.
  • Facilitated smooth workflow during rush hours by effectively assigning tasks based on staff strengths.
  • Improved order accuracy and customer satisfaction with detailed quality control checks.
  • Reduced waste and optimized inventory use by implementing effective stock rotation practices.

Head Maid

Molly Maid
12.2012 - 05.2015
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
  • Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
  • Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
  • Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
  • Trained new staff members on company policies, procedures, and best practices to ensure consistent service delivery.
  • Performed regular inventory checks, ensuring adequate supplies were available for all tasks without overstocking or waste.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Education

High School Diploma -

Atwood-Hammond High School
Atwood, IL
05-2007

Skills

  • Labeling and packaging
  • Patient confidentiality
  • Verbal communication
  • Medication dispensing
  • Pharmacist support
  • Sterile technique
  • Inventory control
  • Drug utilization review
  • Adherence to protocols
  • Quality assurance
  • Compounding experience
  • Medication safety

Certification

PTCB

Timeline

Inpatient Pharmacy Technician

Decatur Memorial Hospital
08.2019 - Current

Janitor

Arcola School District
06.2017 - Current

Key Holder

Bath and Body Works, Limited Brands
06.2015 - 08.2017

Head Maid

Molly Maid
12.2012 - 05.2015

Fast Food Crew Trainer

McDonald's
12.2009 - 06.2015

High School Diploma -

Atwood-Hammond High School

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Lauren Conley