Lauren Clem
Carterville
Summary
Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Farmers State Bank of Alto Pass
Marion
07.2024 - Current
- Cultivated positive relationships with customers through friendly interactions.
- Processed transactions including deposits, withdrawals, and loan payments accurately.
- Answered inquiries via phone, email, and chat to provide swift assistance.
- Conducted regular follow-up calls after issue resolution to confirm satisfaction.
- Cross-sold additional bank products to meet diverse customer needs.
- Explained account information clearly to enhance customer understanding.
- Identified referral opportunities for additional banking services based on customer needs.
- Resolved customer complaints promptly and efficiently, ensuring high satisfaction levels.
Education
High School Diploma -
Thompsonville High School
Thompsonville, IL05-2024
Skills
Customer relationship management
- Time management
- Active listening
- Critical thinking
- Operational efficiency
Accomplishments
- Culture award
Timeline
Customer Service Representative
Farmers State Bank of Alto Pass
07.2024 - Current
High School Diploma -
Thompsonville High School
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