Lauren Chavez
Bradley
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Shift Leader
Dunkin' Donuts
Bourbonnais
06.2021 - Current
- Supervised team members during peak hours to ensure efficient service.
- Managed inventory levels and assisted in stock replenishment activities.
- Trained new employees on food safety and customer service protocols.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Ensured compliance with health and safety regulations in food preparation areas.
- Collaborated with management to implement operational improvements for efficiency.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Laborer
McKesson
Manteno
12.2021 - 03.2022
- Operated forklifts to transport materials within warehouse facilities.
- Maintained cleanliness and organization of work areas to enhance safety.
- Loaded and unloaded shipments accurately and efficiently for distribution.
- Assisted in inventory management by labeling and sorting products systematically.
- Collaborated with team members to meet daily operational goals and deadlines.
- Followed safety protocols to ensure compliance with company regulations consistently.
Shift Leader
McDonald's
Peotone
05.2017 - 06.2020
- Managed inventory levels and assisted in stock replenishment activities.
- Trained new employees on food safety and customer service protocols.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Supervised team members during peak hours to ensure efficient service.
- Ensured compliance with health and safety regulations in food preparation areas.
- Conducted regular quality checks on food items before serving to customers.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
Education
Peotone High School
Peotone, IllinoisSkills
- Food safety compliance
- Inventory management
- Customer service
- Team supervision
- Cash handling
- Operational efficiency
- Conflict resolution
- Quality assurance
- Training and development
- Health and safety standards
- Process improvement
- Effective communication
- Flexible schedule
- Motivational leadership
- Training assistance
- Team motivation
- Team-building activities
- Positive attitude
Timeline
Laborer
McKesson
12.2021 - 03.2022
Shift Leader
Dunkin' Donuts
06.2021 - Current
Shift Leader
McDonald's
05.2017 - 06.2020
Peotone High School