Lauren Callahan
Sonrisa Family Dental
Steger
9
years of professional experience
Detail-oriented professional with strong organizational skills and a commitment to data accuracy. Demonstrates effective communication and a solid work ethic while efficiently managing information. Adapts quickly in fast-paced environments and consistently seeks opportunities for growth and skill development.
Work History
Train Reporting Representative
1 Year 2 Months- Monitor and process train-related information while maintaining accuracy in a time-sensitive, high stress environment. Manage multiple tasks and competing priorities while maintaining a high level of accuracy.
- Enter, update, and verify information accurately. Create train schedules, ensure accurate billing is on file and report information relayed from crews.
- Communicate effectively with other employees, train/yard masters, crews, foreign railroads and other teams to ensure accurate and timely reporting is relayed.
- Follow established procedures and operational requirements when processing and reporting train information.
- Quickly adapt to railroad-specific systems, terminology, processes, and changing operational needs while following safety and proper protocols.
Front Desk Receptionist
2 Years 1 Month- Basic front desk duties, checking 30-50 patients in & out daily
- Managed high-volume phone calls
- Verifying insurance benefits and eligibility, and updating charts with the accurate information
- Ensured accurate collection of deposits and payments for services rendered.
- Scanning, charting, sending pre-authorizations, and documenting information
- Adhering to HIPAA privacy laws when handling patient information
- Responded to numerous phone inquiries daily, ensuring timely communication.
Customer Service Representative
2 Years 3 Months- Data Entry of processing and confirming purchase orders for customers
- Investigated and resolved customer inquiries and complaints quickly.
- Coordinated shipping with preferred carriers and communicated with customers and team members to ensure timely order delivery.
- Managing communication for order issues through the proper channels if necessary
- Followed up with customers daily on order status and addressed material questions, enhancing customer satisfaction.
- Escalating order issues through the proper channels if necessary
- Following up on backorder status and entering special purchase orders to outside vendors
- Resolved customer inquiries efficiently customer inquiries and complaints quickly.
Customer Service Representative
3 Years 9 Months- General account analysis for a revenue cycle management company, assisting customers with medical bills
- Contacted over 50 patients daily to ensure timely resolution of inquiries
- Communicated with patients to effectively resolve issues and de-escalate difficult calls
- Handling payments, insurance information, and completing clerical batches
- Handled payments and insurance information while completing clerical batches accurately
- Working with multiple billing software, i.e., EPIC, CPS, and Allscripts
- Utilized Epic software for over 5 years
- Adhere to HIPAA laws to ensure patient information is kept private
Education
BBA - Business Managements And Administration
AA - Liberal Arts
High school diploma
Skills
Operations Coordination
Train Reporting & Information Processing
Data Entry & Verification
Time Sensitive Reporting
Cross Functional Communication
Administration Support
Customer Service
Problem Solving
Microsoft Office & Outlook
Healthcare Administration
Insurance Verification
Documentation & Recordkeeping
Process & Procedure Compliance
Software & Systems Adaptability
Attention to Detail
Face-Paced Multitasking and Learning
Timeline
Train Reporting Representative
CN Railroad
07.2025 - CurrentRead More
Front Desk Receptionist
Sonrisa Family Dental
08.2024 - CurrentRead More
Customer Service Representative
ASC Engineered Solutions
05.2021 - 08.2023Read More
Customer Service Representative
Medical Business Office
08.2017 - 05.2021Read More
Crete Monee High School
High school diploma
Read More
Prairie State College
AA from Liberal Arts
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Governors State University
BBA from Business Managements And Administration
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