Lauren Brennan
Chicago
Summary
Detail-oriented professional based in Chicago with a strong focus on building trust and solving problems efficiently. Proven ability to support external clients and internal teams effectively. Committed to mission-driven work that drives results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Strategic Account Executive
HCSC
09.2023 - Current
- Forged strategic relationships with eight key clients, representing 82,000 members, to drive retention.
- Achieved 100% medical retention rate after four RFPs.
- Managed contract negotiations to align organizational goals with client expectations.
- Collaborated with cross-functional teams to deliver customized solutions addressing client needs.
- Analyzed market trends to effectively position offerings against competitor strategies.
- Orchestrated resolutions for challenging discussions, including renewal pricing and VIP member concerns.
Strategic Account Manager I and II
HCSC
09.2021 - 09.2023
- Managed relationships with 11 key clients to enhance satisfaction.
- Trained junior staff on best practices for effective account management.
- Communicated account statuses consistently and escalated business concerns to senior leadership.
- Developed and implemented strategic account plans for key clients.
- Managed the end-to-end process of onboarding new clients.
Sales Associate
HCSC
06.2020 - 09.2021
- Presented Teach Backs to senior leadership monthly
- Maintained up-to-date knowledge of industry trends and policy changes.
- Utilized CRM software to track client interactions and follow-ups efficiently.
- Responded to client inquiries and resolved issues promptly and professionally.
- Built and maintained relationships with peers and upper management to drive team success.
Education
B.S. - Human Capital Management
Miami University
Oxford, OH06-2020
Skills
- Salesforce
- Tableau & MedeAnalytics
- Contract negotiation
- Strategic planning and execution
- Upselling strategies
- Customer relationship management
- Client onboarding processes
- Data-driven decision making
- Team collaboration
- Data visualization techniques
- Microsoft Office
- Stakeholder engagement
- Presentation skills
- Mentorship
Websites
Leadership Experience
- SAM Council Member
- MNA SAE Workgroup Lead
- New Grad Coach
- Intern Buddy
Certification
Health & Life Insurance (IL)
Timeline
Strategic Account Executive
HCSC
09.2023 - Current
Strategic Account Manager I and II
HCSC
09.2021 - 09.2023
Sales Associate
HCSC
06.2020 - 09.2021
B.S. - Human Capital Management
Miami University