Laurel Scott
Chicago
Summary
Service professional with 2+ years experience in the industry. Excellent communication skills with emphasis on quality customer experience. Looking for a server position in a high-energy restaurant that shares my love for food and community.
Overview
11
11
years of professional experience
Work History
Server
Red Lobster
02.2016 - 01.2018
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing take-out orders.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Provided an elevated customer experience to generate a loyal clientèle.
- Routinely answered customer questions regarding merchandise and pricing.
- Verified that prepared food met all standards for quality and quantity.
- Followed food safety procedures according to company policies and health and sanitation regulations.
Server
Ocean Cut
05.2017 - 09.2017
- Provided friendly and attentive service and exceptional hospitality.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Maintained clean table settings by removing courses as completed, replacing utensils and refilling beverages.
- Attended pre-shift meetings to prepare for large parties and reservations.
- Relayed orders to bar and kitchen quickly and accurately.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Developed and maintained positive working relationships with others to reach business goals.
- Set dining tables according to type of event and service standards.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Skillfully promoted items on beverage lists and weekly restaurant specials.
- Consistently offered professional, friendly and engaging service.
Inventory Control Specialist
Chicago Music Exchange
12.2017 - Current
- Addresses internal supply problems head-on and develops creative solutions to prevent delays and missed targets.
- Maintains stock levels at the store vs. the warehouse according to supply and demand; in-store and online.
- Works directly with a warehouse to maintain efficiency and accuracy of inventory.
- Proficiency in Netsuite and RF Smart.
- Proficiency in Microsoft Office.
- Manages complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
- Responsible for organization of all product in backstock.
- Receives, sorts, and processes damaged goods with vendors or manufacturers.
- Unloads shipments, reviews merchandise, and tracks paperwork.
- Keeps merchandise moving smoothly and accurately from stockroom to sales floor.
- Completes daily cycle counts to maintain accuracy of records.
- Works with department heads and team members to understand supply needs and bring levels within desired tolerances.
- Complete physical inventory counts every 3 months.
Keyholder
Five Below
10.2012 - 03.2016
- Hired, trained and evaluated personnel in sales and marketing.
- Instructed staff on appropriately handling difficult and complicated sales.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Generated repeat business through exceptional customer service.
- Opening/closing the store
- Handling money, credit card slips, and reporting sales via Excel
Education
Associate of Science - General Studies
College of Dupage
Glen Ellyn, IL2015
Bachelor of Music in Music Business - Music Business
Elmhurst College
Elmhurst, IL2017
Skills
- Quick and adaptable learner
- Organized multi-tasker
- Exceptional communication skills
- Excellent time management
- Quality-focused
- Leadership abilities
- Honest and responsible employee
- High-volume dining
- Menu memorization
- Ordering procedures /order accuracy
- Food preparation and safety
- Cash handling expert
- Tableside service
- To-go order preparation
Timeline
Inventory Control Specialist
Chicago Music Exchange
12.2017 - Current
Server
Ocean Cut
05.2017 - 09.2017
Server
Red Lobster
02.2016 - 01.2018
Keyholder
Five Below
10.2012 - 03.2016
Associate of Science - General Studies
College of Dupage
Bachelor of Music in Music Business - Music Business
Elmhurst College
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