Laura V Moscoso L
Park City
Summary
Results-driven Sales Administrator recognized for optimizing Salesforce systems and improving team collaboration. Committed to delivering exceptional sales support and enhancing operational efficiency through strategic problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Administrator
Asahi Kasei America
Glenview, IL
10.2024 - Current
- Conducted systematic audits of Salesforce environment to identify areas for improvement and recommend necessary enhancements to optimize user experience.
- Managed client communication and swiftly resolved inquiries to support overall account management efforts.
- Maintained precise account records through CRM software to facilitate efficient management of client feedback.
- Analyzed account performance data and prepared detailed reports to support senior management in strategic planning.
- Developed and implemented strategies to optimize workflow, resulting in reduced response times for client requests.
- Facilitated customer satisfaction by effectively responding to questions related to pricing, availability, usage, and credit with accuracy.
- Assisted senior account managers in crafting and implementing strategies designed to optimize and grow client relationships.
- Facilitated collaboration with internal teams to guarantee timely and precise delivery of products and services.
- Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
- Optimized reporting capabilities within the Salesforce platform by designing dashboards that provided actionable insights to support decision-making processes among clients'' leadership teams.
- Ensured data integrity and security by establishing strict access controls and monitoring user activity within the Salesforce platform.
- Enhanced Salesforce adoption through development and implementation of tailored client solutions.
- Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
- Enhanced team productivity by providing ongoing support, mentoring, and training on Salesforce best practices and tools.
- Increased sales productivity, configuring and customizing Salesforce to meet specific business needs.
- Collaborated with cross-functional teams on complex projects, ensuring timely delivery of high-quality Salesforce solutions.
- Recruited, trained and mentored salesforce
- Reduced manual workload for users by automating repetitive tasks through the development of custom scripts and workflows in Salesforce.
- Recorded sales progress in Salesforce database.
- Coordinated communication between sales team and clients to ensure timely responses.
- Assisted in preparing sales reports, improving data accuracy and decision-making support.
- Supported inventory management through regular updates to stock levels and product availability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Led the implementation of new CRM systems, optimizing sales team efficiency and improving customer engagement capabilities.
- Maintained detailed records of client interactions within CRM systems, ensuring accurate information was readily available for future reference.
- Implemented CRM systems for efficient tracking of leads, prospects, and customer interactions improving overall organization in the sales process.
- Navigated complex CRM systems effectively to access essential customer data during interactions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Supported the implementation of new ERP systems, facilitating more efficient supply chain management processes.
Customer Experience Specialist
Asahi Kasei America
Glenview, IL
02.2020 - 10.2024
- Delivered exceptional customer support, resolving inquiries efficiently and ensuring satisfaction.
- Analyzed customer feedback to identify trends, enhancing service quality and product offerings.
- Developed training materials for new staff, improving onboarding processes and service consistency.
- Collaborated with cross-functional teams to streamline communication channels, increasing operational efficiency.
- Optimized workflow processes by introducing best practices, resulting in enhanced team productivity and morale.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
- Enhanced user experience by optimizing Salesforce system configurations and customizations.
- Facilitated seamless data migration from legacy systems to Salesforce using Data Loader tools.
- Utilized Salesforce data to create targeted marketing plans to drive results.
- Utilized data analysis tools such as Excel spreadsheets or CRM software programs like Salesforce for tracking trends occurring amongst ticket sales across various channels which allowed us to make more informed decisions when planning future promotional campaigns aimed at reaching specific target demographics effectively.
Marketing Coordinator
STAR HEALTH CARE
Chicago, IL
06.2016 - 01.2020
- Developed and implemented marketing campaigns to promote health services and improve patient engagement.
- Coordinated cross-functional teams for successful execution of promotional events and outreach initiatives.
- Analyzed market trends and competitor activities to inform strategic marketing decisions and optimize positioning.
- Managed digital content across social media platforms, enhancing brand visibility and audience interaction.
- Created comprehensive reports on campaign performance, providing actionable insights for future marketing strategies.
- Collaborated with internal stakeholders to ensure alignment of marketing efforts with organizational goals and objectives.
- Answered general marketing department inquiries by email, phone, and mail.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
Education
Bachelor of Science -
Bachelor of Science -
University of Phoenix
Tempe, AZ04-2028
High School Diploma -
NSDR
Columbia, PA05-2010
Skills
- Sales support/reporting/training
- Report generation
- CRM software
- Opening and closing procedures
- Account management
- Sales process
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Task prioritization
- Order processing
Accomplishments
- Collaborated with team of 3 in the development of all Sales Force.
- Used Microsoft Excel to develop inventory tracking spreadsheets, and data tracking.
- Achieved data organization by introducing ClickUp, SalesForce and Pardot for all type of tasks.
Certification
- Sales Force Administrator - 4 years
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Adventure Travel
- App Development
- Sustainable Tech Innovations
- Team Sports
Timeline
Sales Administrator
Asahi Kasei America
10.2024 - Current
Customer Experience Specialist
Asahi Kasei America
02.2020 - 10.2024
Marketing Coordinator
STAR HEALTH CARE
06.2016 - 01.2020
Bachelor of Science -
Bachelor of Science -
University of Phoenix
High School Diploma -
NSDR