Laura S. Olazaba
Chicago
Summary
Licensed Esthetician with strong customer service experience and comprehensive clinical training. Passionate about skin health and client-focused care, skilled in skin analysis, facials, chemical peels, waxing, lash/brow services, sanitation, and retail product recommendations. Proven ability to build rapport, resolve client concerns, and support positive guest experiences—backed by hands-on practice in 200+ supervised treatments.
Overview
8
8
years of professional experience
Work History
Customer service representative
Southwest
Chicago
08.2024 - 10.2025
- Delivered frontline customer service for 100+ passengers daily, handling check-in, boarding, baggage and reservation issues with professionalism and empathy.
- Resolved customer concerns on first contact an estimated 90% of the time, reducing escalations and improving passenger experience.
- Processed flight changes, refunds and rebookings accurately using airline systems, minimizing errors and boarding delays.
Package Handler
Amazon Warehouse
Chicago, IL
01.2022 - 06.2024
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
Assistant Manager
Dominos Pizza Inc.
Chicago, IL
06.2017 - 01.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Licensed Esthetician -
Cameo Beauty Academy
Chicago06-2026
NASM Personal Trainer -
National Personal Training Institute
Chicago, IL01-2025
Skills
- Skin analysis & treatments
- Face and body waxing
- Sanitation & Safety
- Sales & Product knowledge
- Facials, chemical peels, microdermabrasion, LED, High-frequency, micro current, extractions, makeup application, lashes
- Customer service
- Time management
- Multitasking
- Organized
Languages
Spanish
English
Interests
Nature, Gym, Traveling, Living life, Traveling, Food, Friends
Timeline
Customer service representative
Southwest
08.2024 - 10.2025
Package Handler
Amazon Warehouse
01.2022 - 06.2024
Assistant Manager
Dominos Pizza Inc.
06.2017 - 01.2022
Licensed Esthetician -
Cameo Beauty Academy
NASM Personal Trainer -
National Personal Training Institute