Laura Spletzer
Palatine
Summary
Highly motivated and organized Customer Service Representative driven to exceed customer expectations. Excellent written and verbal communication skills in addition to highly developed problem-solving and analytical skills.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Northfield Block, An Oldcastle Company
05.2015 - Current
- Manage high volume of orders from order entry to delivery by communicating with customer to ensure all of the information needed from the customer for seamless order fulfillment has been provided.
- Coordinate with all internal departments, including sales, production, dispatch, and accounting to facilitate timely and accurate order fulfillment and increase customer satisfaction.
- Respond to customer inquiries and complaints and when needed, lead other departments in assessing the situation and resolving the issue.
- Collaborate with production to ensure we have sufficient inventory levels to service local customers as well as other Oldcastle locations.
- Partner with outside sales representatives to execute sales promotions by ensuring internal computer system has the capacity to process orders in alignment with the terms of the promotion.
- Facilitate delivery of materials needed for trade show booth construction nationally, and projects such as the HGTV Dream Home.
Interior Decorator
Michael E. Breseman Architects
03.2001 - 01.2003
- Advised clients on space planning and in selecting furniture, as well as building and decorating materials for their residential renovations.
Performance Measurement Analyst
W.W. Grainger, Inc.
07.1997 - 04.2001
- Spearheaded the development of a process and tools designed to allocate human resources to those projects identified as most important in achieving the company’s strategy.
Business and Process Administrator
W.W. Grainger, Inc.
01.1996 - 06.1997
- Contributing member of a select senior management planning team who developed a process for prioritizing the implementation of projects aligned with the company's vision.
- Personal assistant to the President of Grainger Parts Operations.
Marketing Project Coordinator
W.W. Grainger, Inc.
04.1995 - 12.1995
- Supported National Sales Account Managers in executing marketing & sales campaigns.
- Coordinated the parts division’s participation in all trade shows.
- Led marketing department’s compliance with ISO 9000 quality standards.
Consultant
Proactive Marketing Solutions
01.1993 - 01.1995
- Designed and analyzed customer surveys for clients and recommended marketing strategies based on the findings.
Account Manager
Names & Addresses
01.1992 - 01.1993
- Marketed direct mail address lists on behalf of the list owners then facilitated their transactions with list renters.
Office Manager
Associates in Software International
01.1990 - 01.1992
- Designed and executed processes for accounts payable and receivable, purchasing, receiving, shipping and product returns aimed at improving relationships with customers and vendors.
Assistant Athletic Business Manager
DePaul University
01.1988 - 01.1990
- Initiated direct marketing program to increase local business sponsorship of DePaul’s athletic programs.
- Managed group sales of men’s basketball tickets.
Education
MBA - Marketing
DePaul University
ChicagoSkills
- Highly developed organizational abilities
- Excellent written and verbal communication skills
- Experienced trainer
- Proficient at developing processes
- Microsoft Excel, Word and Outlook
Timeline
Customer Service Representative
Northfield Block, An Oldcastle Company
05.2015 - Current
Interior Decorator
Michael E. Breseman Architects
03.2001 - 01.2003
Performance Measurement Analyst
W.W. Grainger, Inc.
07.1997 - 04.2001
Business and Process Administrator
W.W. Grainger, Inc.
01.1996 - 06.1997
Marketing Project Coordinator
W.W. Grainger, Inc.
04.1995 - 12.1995
Consultant
Proactive Marketing Solutions
01.1993 - 01.1995
Account Manager
Names & Addresses
01.1992 - 01.1993
Office Manager
Associates in Software International
01.1990 - 01.1992
Assistant Athletic Business Manager
DePaul University
01.1988 - 01.1990
MBA - Marketing
DePaul University
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