Laura M. Moore
Chicago,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Transaction Specialist II
Chase Bank
11.2024 - 10.2025
- Supported management by processing invoices and documents with consistent on-time delivery.
- Accurately processed high volumes of receivables in alignment with SLA standards.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using Money Manager, MMT, and Microsoft Excel.
- Entered figures using 10-key calculator to compute data quickly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Maintain high attention to detail while entering sensitive client account information ensuring 100% accuracy.
- Regularly exceeded production metrics within 112%- 118% of daily goal.
- Consistently met production quality standards of 100% quality of work.
Fraud Specialist I
Chase Bank
02.2024 - 11.2024
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Applied effective time management techniques to meet tight deadlines.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Managed and investigated over 50 fraud cases per day.
Associate Banker
Chase Bank
05.2018 - 02.2024
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Monitored and verified suspicious activity on customer accounts.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Referred customers to other banking departments for specialized services.
- Partnered with leadership team to perform internal controls, cash audits, cash orders and other branch logistics.
Bra Fitting Specialist
Victoria Secret
04.2015 - 12.2017
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining fitting room organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, bra goals and specific product promotions.
Concierge
Vosges Haut Chocolat
07.2014 - 01.2017
- Created welcoming and comfortable environment for guests.
- Delivered luxury product knowledge and samples to enhance guest experience.
- Provided personalized recommendations for chocolate based on occasion and guest interest.
- Regularly exceeded daily sales goals directly contributing to overall store exceeding monthly goals by 115% each month.
- Processed guest transactions using Square pos system.
Sales Associate
Victoria's Secret & PINK
10.2010 - 04.2015
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Science - Liberal Arts And Sciences
Wilbur Wright College
Chicago, ILSkills
- Data management
- Payment processing
- Data entry proficiency
- Time management
- Creative problem solving
- Service oriented
- Multitasking and organization
- Customer relationship management (CRM)
- Attention to detail
- Critical thinking
- Research skills
- Data interpretation
- Decision-making
Timeline
Transaction Specialist II
Chase Bank
11.2024 - 10.2025
Fraud Specialist I
Chase Bank
02.2024 - 11.2024
Associate Banker
Chase Bank
05.2018 - 02.2024
Bra Fitting Specialist
Victoria Secret
04.2015 - 12.2017
Concierge
Vosges Haut Chocolat
07.2014 - 01.2017
Sales Associate
Victoria's Secret & PINK
10.2010 - 04.2015
Associate of Science - Liberal Arts And Sciences
Wilbur Wright College