Laura Villalobos
New Lenox
Summary
Customer-focused District Manager with over 10 years of experience driving business growth and profitability. Proven success in corporate divestitures, including the successful conversion of 3 Verizon locations into high-performing TCC stores. Authentic leader recognized for training and developing employees, improving customer satisfaction, and executing strategic plans aligned with evolving consumer and market trends. Highly adaptable with a strong ability to drive business results through effective planning and market-focused strategy.
Overview
9
9
years of professional experience
Work History
Retail District Manager
TCC Verizon
10.2018 - Current
- Consistently delivered 10%+ YOYO profit growth by executing district-wide sales and operational strategies aligned with company objectives.
- Successfully led and managed a corporate divestiture within the district, ensuring operational continuity and revenue stability and growth.
- Developed and implemented data-driven district sales strategies based on consumer buying trends, competitive insights, and market conditions.
- Maximized district profitability and Improved efficiency by streamlining daily operations, enforcing performance accountability, and meeting critical business deadlines.
- Partnered with senior leadership and peer district managers to execute performance improvement initiatives and share best practices.
- Consistently exceeded district sales targets through effective coaching, mentoring, and development of store and sales managers.
- Evaluated multi-location performance against KPIs and implemented targeted development and corrective action plans.
- Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
Sales Manager
TCC Verizon
01.2017 - 10.2018
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Researched competitors' activities and products to uncover new trends.
- Analyzed performance metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Recruited and hired talent to add value and expertise to the team.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented Verizon Corporate objectives.
- Evaluated performance against goals and implemented appropriate development plans.
Education
BBA - Business Administration
Robert Morris University
Chicago, IL04.2017
Skills
- Multi-unit leadership and performance management
- Divestitures, integrations, and business transitions
- Talent acquisition, succession planning, and leadership development
- Coaching, mentoring, and manager effectiveness
- Culture building, engagement, and retention strategies
- Regional sales strategy and execution
- Revenue optimization and profit growth
- KPI development, scorecards, and accountability
- Data analytics and reporting
- Cost control and efficiency improvement
Timeline
Retail District Manager
TCC Verizon
10.2018 - Current
Sales Manager
TCC Verizon
01.2017 - 10.2018
BBA - Business Administration
Robert Morris University