Laura Vega

• Answer routine inquiries from clients, agents and brokers.
• Provide clerical support to agents and brokers during the sales process
• Photocopying sales documents, scheduling closing dates and securing public information about a property
• Setting appointments with clients as well as keeping all clients up to date in documentation needed and reminding them their next appointment with the agent
• Managed filing system, entered data and completed other clerical tasks

As a regional manager duties consisted of overseeing sales performance of all locations within assigned region.

• Support locations with all sales, service, and operational related issues
• Leader of driving sales performance through on-going coaching, training, and development
• Main keys for success were staying up to date on all industry information and technology
• Communication to all teams, maintaining all locations to operations including schedules, inventory as well as conducting reviews, meetings, and trainings with all wireless sales professionals and management teams
• Actively recruited and interviewed potential talent as well as train, motivate and inspire all teams to achieve maximum results

• Store Operations and sales floor coaching
• Opening/Closing tasks such as NPS scores, Cellebrite, Quick connect
• Returns/Exchanges to DC and in store, MyMerch, Roleplaying, knowledge checks, CPNI, Audits, UPS, QuickView, POS, Help Desk, DTS, Staples Advantage, Microsoft Office, C2, Citrix in general
• Able to work in hard stress/paced environment
• Onboarding training for the market within region
• New reps NT log-ins, emails credentials system knowledge and product knowledge is established Organized Training utilizing Cornerstone at assigned home location