Laura Triplett
Chicago
Summary
Security professional with extensive experience at the Art Institute of Chicago, adept in emergency response and operations management. Proven track record in enhancing safety protocols and training security personnel, fostering a culture of professionalism and integrity. Skilled in policy development and incident response, ensuring a secure environment for staff and visitors.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Manager
Art Institute of Chicago
11.2023 - Current
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Kept team compliant with security protocols and appearance standards.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Advised senior management on security best practices, contributing to strategic planning and risk management.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Oversee a team of 12 security personnel and 100 contract security partners.
Field Training Officer
Art Institute of Chicago
04.2021 - 11.2023
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of 12 security personnel and 100 Contract security team in the absence of Manager.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Provided ongoing feedback to trainees regarding their progress, identifying areas for improvement and recommending strategies for success.
- Collaborated with fellow Field Training Officers to develop innovative teaching methods that resonated with diverse learning styles among trainees.
- Coordinated special events logistics from a security perspective ensuring adequate staffing, proper equipment deployment, and effective security protocols.
Security Officer
Art Institute of Chicago
05.2018 - 11.2023
- Ensured the safety of Staff, Guests, and Art Work.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored CCTV cameras and alarm systems for security breaches.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Officer
Securitas Security Services USA
07.2014 - 05.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to visitors while maintaining vigilance in addressing art related concerns or safety issues that arose onsite.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Opened and Secured museum entrances at the start and ending of shift.
- Completed scans of all guest tickets and staff ID badges at entry.
- Reported all art related incidents or safety concerns to Supervisors.
- Provided guests with directions and assistance to ensure smooth transitions throughout Museum.
Education
Associate of Arts - General Studies
Kentucky State University
FrankfortSkills
- Safety and security regulations
- Emergency response
- Operations management
- Event security
- Emergency preparedness
- Incident response
- Policy development
- Asset protection
- Emergency planning
- Schedule management
- CCTV experience
- Security officer development
Certification
- First Aid/CPR/AED Instructor Training - Valid Until 06/03/2027
- Adult First Aid/CPR/AED Training - Valid until 01/22/2027
Timeline
Security Manager
Art Institute of Chicago
11.2023 - Current
Field Training Officer
Art Institute of Chicago
04.2021 - 11.2023
Security Officer
Art Institute of Chicago
05.2018 - 11.2023
Security Officer
Securitas Security Services USA
07.2014 - 05.2018
Associate of Arts - General Studies
Kentucky State University
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