Laura Mackey
Oakwood
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
6
6
years of professional experience
Work History
Teller
Illinois National Bank
Fairmount
06.2025 - Current
- Processed customer transactions, ensuring accuracy for deposits, withdrawals, and loan payments
- Provided customer service by resolving inquiries and recommending suitable banking products
- Maintained compliance with banking policies and security procedures to safeguard customer assets
Summer Maintenance
Oakwood CUSD 76
Oakwood
05.2025 - 06.2025
- Assisted maintenance in preparing rooms for the next school year.
Bank Teller
Comerica Bank
Kerrville
05.2024 - 05.2025
- Handled daily customer transactions with accuracy and efficiency
- Verified identification, signatures, and documentation to prevent fraud
- Corrected transaction discrepancies promptly, maintaining accuracy and trust in customer accounts
- Maintained confidentiality of customer information in compliance with privacy regulations
- Resolved complex account issues through thorough research and collaboration with internal departments, ensuring customer satisfaction
- Established strong relationships with regular customers through personalized service, enhancing customer loyalty
- Participated in ongoing training to remain current on banking regulations and procedures
Front Desk Associate
Wyndham Destinations
Hunt
08.2022 - 10.2023
- Greeted and checked in guests to create welcoming atmosphere
- Managed high call volume, ensuring timely handling of reservations and guest requests
- Resolved guest concerns efficiently to ensure satisfaction and repeat business
- Coordinated with housekeeping to expedite room readiness for incoming guests
- Maintained accurate guest records and room availability using computerized systems
- Prepared daily reports on occupancy, revenue, and VIP arrivals
- Trained new front desk associates on standard operating procedures
Lead Sales / Front Desk Associate
Massage Envy
Tyler
12.2020 - 07.2022
- Delivered consistent, professional customer service in high-volume environment, enhancing guest satisfaction
- Answered phones, scheduled appointments, and checked guests in and out
- Ensured cleanliness of front desk and common areas to create welcoming environment for guests
- Managed daily cash drawer counts and performed end-of-day reconciliation to ensure accuracy
- Prepared facility for daily operations and following business day
Server
M6 Winery
Bullard
10.2019 - 05.2021
- Served food and wine, enhancing guest experience through detailed menu explanations
- Processed cash and card payments, ensuring accurate transactions and efficient service
- Trained new staff on service standards and POS operations, fostering a knowledgeable and customer-focused team
- Ensured cleanliness of bar and service areas by regularly cleaning surfaces and organizing supplies.
Education
Paralegal Studies - Paralegal Studies
Tyler Junior College
Tyler, TX12-2020
High School Diploma / GED -
Bullard High School
Bullard, TX05-2015
Skills
- Cash handling
- Deposits and withdrawals
- Loan processing
- CIP and BSA compliance
- AML compliance
- Detecting counterfeit currency
- Cash reconciliation
- POS systems proficiency
- Digital banking
- Typing and computer proficiency
- CRM management
- Sales support
- Product promotion
- Front desk management
- Time management and multitasking
Timeline
Teller
Illinois National Bank
06.2025 - Current
Summer Maintenance
Oakwood CUSD 76
05.2025 - 06.2025
Bank Teller
Comerica Bank
05.2024 - 05.2025
Front Desk Associate
Wyndham Destinations
08.2022 - 10.2023
Lead Sales / Front Desk Associate
Massage Envy
12.2020 - 07.2022
Server
M6 Winery
10.2019 - 05.2021
Paralegal Studies - Paralegal Studies
Tyler Junior College
High School Diploma / GED -
Bullard High School