Summary
Overview
Work History
Education
Skills
Publications
Activities
Languages
Timeline
Generic

LAURA LICHACIOVAS V.

Clarendon Hills

Summary

Professional with strong commitment to excellence in luxury sales. Offers proven track record in building and maintaining client relationships and consistently achieving sales targets. Known for collaborative team efforts and adaptability to changing market demands, combining product expertise and impeccable interpersonal skills to deliver exceptional customer experiences.

Overview

11
11
years of professional experience

Work History

Luxury Sales Consultant/Key Holder

Blue Nile
06.2024 - Current
  • Customer relationship building, Product knowledge, Diamond expertise, Sales & service, Brand advocacy, customer service and Goal achievement.
  • Key Responsibilities & Achievements:
  • Built strong, long-term relationships with clients; recognized by returning customers for exceptional service and personalized attention.
  • Actively contributed to customer loyalty and satisfaction, consistently exceeding service expectations.
  • Took ownership of in-store visual merchandising; managed product displays to align with brand identity, seasonal campaigns, and sales goals.
  • Supported overall sales growth by creating an engaging shopping environment that reflected brand values and enhanced the customer journey.

Waitress / Server

Fast and easy staffing
06.2022 - 11.2022

Intern

Observatorio Cali Visible
02.2018 - 06.2018
  • Monitored Council and Assembly sessions, taking notes and writing reports based on the variables and performance indicators.
  • Qualified corporate monitoring variables and supported research on local public policy and governance conducted by the observatory.
  • Collaborated with other staff in the drafting of the quarterly newsletter and the subsequent editorial committees.
  • Researched and wrote short articles on City and Regional issues.
  • Key achievement: Publication of article for the bulletin: "Transactional dynamics between the council and the Mayor's Office of Cali". Project bank for the organizational development of the Observatory.

Cashier/Waitress

Pollo Broaster
12.2015 - 01.2018
  • Greeted guests and seated them at tables or in waiting areas, providing great customer service.
  • Instructed guests on menu items, took food and beverage orders, and answered all questions.
  • Assisted in cashiering and point of sale system procedures, balancing payments and receipts, and closing cash register at the end of the day.
  • Spoke with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Volunteer

Fe y Alegria Colombia
01.2017 - 05.2017

Volunteer

Terron Coloreado
02.2014 - 06.2014

Education

Bachelor's - Political Science

Pontificia Universidad Javeriana
01.2019

Digital photography -

Harold Washington College
Chicago, IL
04.2023

English 101 and 97 -

Harold Washington College
Chicago, IL
05.2022

Skills

  • Problem-solving
  • Assertive Communication
  • Research
  • Customer Service
  • Multitasking
  • Leadership
  • Strategic Thinking
  • Teamwork

Publications

Women's Participation in the Development of Public Policy, Editorial Académica Española, 2020

Activities

  • Au Pair Cultural Exchange, Chicago, IL, 09/01/21, 08/31/23, Opportunity to live, work, travel, and study in the United States of America, acquiring fluency in the English language and improving intercultural communication skills. Development and refinement of soft skills such as organization, decision-making, creativity, patience, and time management.
  • Volunteer, Fe y Alegria Colombia, Cali, Colombia, 01/01/17, 05/31/17
  • Volunteer, Terron Coloreado, Cali, Colombia, 02/01/14, 06/30/14

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Luxury Sales Consultant/Key Holder

Blue Nile
06.2024 - Current

Waitress / Server

Fast and easy staffing
06.2022 - 11.2022

Intern

Observatorio Cali Visible
02.2018 - 06.2018

Volunteer

Fe y Alegria Colombia
01.2017 - 05.2017

Cashier/Waitress

Pollo Broaster
12.2015 - 01.2018

Volunteer

Terron Coloreado
02.2014 - 06.2014

Digital photography -

Harold Washington College

English 101 and 97 -

Harold Washington College

Bachelor's - Political Science

Pontificia Universidad Javeriana

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LAURA LICHACIOVAS V.