Laura Hauser
Westmont
Summary
Dedicated professional with proven skills in client/customer support and conflict resolution. Experienced in facilitating engaging support meetings and managing logistics to enhance member experiences.
Overview
18
18
years of professional experience
Work History
Leader - GriefShare Support Group
Christ Church
Oak Brook
01.2026 - Current
- Facilitated weekly support meetings to foster engagement and connection among members.
- Worked with teams to offer tailored support to members.
- Assisted members with registration and initial group contact.
- Communicated meeting outcomes to church leadership for informed decision-making.
Family Caregiver
Planned Absence to care for Mother
Westmont
12.2023 - 11.2024
- Assisted clients with personal care and hygiene tasks to promote dignity and comfort.
- Managed medication schedules and ensured timely administration.
- Monitored health changes and communicated updates to healthcare providers.
- Organized and facilitated engaging activities for clients to enrich daily experiences and foster social interaction.
Funeral/Wake Host & General Office Support
Brust Funeral Home
Lombard
11.2021 - 12.2023
- Welcomed families and guests with compassion and professionalism.
- Coordinated funeral services and events, ensuring smooth and respectful operations.
- Maintained cleanliness and organization of public spaces to uphold standards.
- Facilitated service preparations through effective communication with staff and service providers.
- Performed administrative tasks for service preparations, ensuring precision and attention to detail.
- Addressed customer complaints promptly, escalating major issues to Funeral Director.
- Ensured security and readiness by assisting in opening and closing the funeral home.
- Replenished merchandise displays throughout the funeral home.
Paralegal
Law Offices of BJ Farrell, PC
Lisle
07.2008 - 10.2023
- Conducted legal research to enhance case preparation and inform documentation.
- Prepared and organized legal documents for court filings and client meetings.
- Managed case files with a focus on accuracy and timely updates.
- Coordinated communication among clients, attorneys, and external parties to facilitate case progress.
- Maintained office records, ensuring confidentiality and accessibility of information.
- Met with clients and attorneys to discuss case details and evidence.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
Education
Certified Professional Life Coach - Grief & Loss And Human Flourishing
Light University
Forest, VA01-2026
Skills
- Support group facilitation
- Client/customer support
- Resource referral
- Effective communication
- Team collaboration
- Conflict resolution
Affiliations
- Volunteer Westmont Citizen's Police Academy Alumni 2024- Present
Timeline
Leader - GriefShare Support Group
Christ Church
01.2026 - Current
Family Caregiver
Planned Absence to care for Mother
12.2023 - 11.2024
Funeral/Wake Host & General Office Support
Brust Funeral Home
11.2021 - 12.2023
Paralegal
Law Offices of BJ Farrell, PC
07.2008 - 10.2023
Certified Professional Life Coach - Grief & Loss And Human Flourishing
Light University