Laura Gaytan
Chicago
Summary
Qualified optician experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments.
Overview
25
25
years of professional experience
Work History
Optician
Tropical Optical
Chicago
05.1998 - 01.2023
- Sales, bill insurance, vsp and eyemed, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Supervised and contributed to training student opticians.
Education
Diploma - Medical Assistant
Medical
Chicago, IL04.1994
High School Diploma -
Richard's Vocational
Chicago, IL06.1992
Skills
- Insurance Verification
- Order Preparation
- Customer Service
- Verbal and Written Communication
- Contact Lens Demonstration
- MS Office
- Prescription Evaluation
- Physical and Physiological Measurements
- Patient Testing
Certificate
Paraprofessional license
Timeline
Optician
Tropical Optical
05.1998 - 01.2023
Diploma - Medical Assistant
Medical
High School Diploma -
Richard's Vocational