Laura Emmanuelli
Bolingbrook
Summary
Dynamic Pharmacy Manager with a proven track record at CVS Pharmacy, excelling in patient care assessment and workflow optimization. Spearheaded a team to exceed flu vaccination regional targets, demonstrating exceptional leadership and critical thinking. Skilled in regulatory compliance and mentoring, foster a customer-centric environment, enhancing patient loyalty and operational efficiency.
Overview
17
17
years of professional experience
Work History
Pharmacy Manager
CVS Pharmacy
12.2021 - Current
- Managing a high traffic pharmacy with over 300 prescriptions a day while educating patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
Pharmacy Manager
CVS Pharmacy
01.2018 - 12.2021
- Monitored and managed pharmacy staff and technicians performance at a low volume pharmacy to maximize productivity and customer satisfaction while filling 70-80 prescriptions a day.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Pharmacy Manager
Target/CVS Pharmacy
10.2007 - 12.2017
- Opened and established a new pharmacy location for 10 years from its opening in 2007 till the Target store close in 2017.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
Education
Doctor Of Pharmacy - Pharmacy
Midwestern University
Downers Grove, IL06.2003
Bachelor In Pharmacy - Pharmacy
University of Puerto Rico, School of Pharmacy
San Juan, PR06.2002
Skills
- Patient education and counseling
- Pharmacy operations management
- Training and mentoring
- Immunizations
- Drug utilization review
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Manager
CVS Pharmacy
12.2021 - Current
Pharmacy Manager
CVS Pharmacy
01.2018 - 12.2021
Pharmacy Manager
Target/CVS Pharmacy
10.2007 - 12.2017
Doctor Of Pharmacy - Pharmacy
Midwestern University
Bachelor In Pharmacy - Pharmacy
University of Puerto Rico, School of Pharmacy