Summary
Overview
Work History
Education
Skills
Timeline
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LAURA E. CASTRO

Lansing,IL

Summary

Seeking position with key and note where I can harness my years of experience, familiarity with Microsoft Office, Electronic Health Records (Epic, All Scripts, Pro EHR, Advance MD, Athena and E-clinical) and administrative skills to create a workplace that is more effective and efficient.

Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files.

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than [Number] years.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
1
1
Language

Work History

Front Desk Medical Receptionist

Southland Orthopedics LTD
Olympia Fields, Illinois
08.2024 - Current
  • Greet patients upon arrival and scan all the necessary documents including picture I.D., insurance cards, referrals, collect co-pays and any outstanding balances.
  • Answer multiline phones and accurately update data for patient appointments.
  • Enter data for new patients.
  • Scan all completed intake and new patient forms efficiently to expedite patient visit.
  • Balance payments from patients accurately at end of day.
  • Call and verify insurance through insurance portals.
  • Call adjuster for approval of benefits and enter it to patients charts to schedule appointment for IME and Auto accident.
  • Check out patients and schedule appointments.

Patient Registration

Midwest Orthopaedics at Rush
Munster, Indiana
01.2023 - 08.2024
  • Greeting patients check in, status update, answering phone calls.
  • Oversees patient tracking in the electronics, medical records while collecting co-pays, any outstanding balances and ensuring forms completion.
  • Verifies, updates and scans new and returning patient information.
  • Completes the patient check out process.
  • Provide patient with correspondence from practices.
  • Scheduling return appointments.
  • Maintains a positive demeanor with patients, peers, supervisors and physicians.

Patient Registration

Chandra Diagnostic Cardiology, LTD
Hazel Crest, Illinois
06.2022 - 01.2023
  • Welcoming patients and conducting check-ins with required forms, collecting co-pays updating patient information and making changes in medical record system.
  • Scheduling appointments within electronic medical records platform.
  • Managing phone lines by answering, taking messages and conducting outbound calls as instructed.
  • Routing documents to clinical staff for review.
  • Assisting patients with paperwork and other assign duties.

Patient Registration

Cardiovascular Consultants P.C.
Hammond, Indiana
04.2021 - 05.2022
  • Greeting patients upon arrival, checking patients in and out, schedule follow-up appointments as needed and providing patients with After Visit Summaries.
  • Answer phones and help patients with medical needs.
  • Send and receive faxes from other medical facilities offices and handle them accordingly in a timely manner.
  • Receive and process co-pays and self-pay balances via cc machine, cash and or check.
  • Diagnostic scheduling, including Echocardiograms, Nuclear Stress Tests and Dopplers.
  • Verify insurance electronically as well as manually and via telephone.
  • Conducted all other front desk duties as assigned.

Education

Medical Translator Certificate -

Cross-Cultural Interpretation
Chicago, IL
10.2010 - 11.2010

H&R Block -

H&R Block
Chicago, IL
09.1997 - 12.1997

Word Processing Certificate -

Central States SER
Chicago, IL
08.1982 - 01.1988

High School Diploma -

James H. Bowen High School
Chicago, IL
01.1982 - 01.1986

Skills

  • BILINGUAL(ENGLISH/SPANISH)

  • MICROSOFT OFFICE

  • CURRENCY

  • ELECTRONIC HEALTH RECORDS

  • TYPING (45 WMP)

  • CUSTOMER SERVICE

  • DATA ENTRY

  • PHONE/FAX/COPIER

  • SCANNERS

Office administration

Microsoft office

Payment collection

Patient relations

Timeline

Front Desk Medical Receptionist

Southland Orthopedics LTD
08.2024 - Current

Patient Registration

Midwest Orthopaedics at Rush
01.2023 - 08.2024

Patient Registration

Chandra Diagnostic Cardiology, LTD
06.2022 - 01.2023

Patient Registration

Cardiovascular Consultants P.C.
04.2021 - 05.2022

Medical Translator Certificate -

Cross-Cultural Interpretation
10.2010 - 11.2010

H&R Block -

H&R Block
09.1997 - 12.1997

Word Processing Certificate -

Central States SER
08.1982 - 01.1988

High School Diploma -

James H. Bowen High School
01.1982 - 01.1986

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LAURA E. CASTRO