Laura Conboy
Joliet
Summary
Organized and self-motivated Library Circulation Assistant with nearly nine years of experience in the library setting. Skilled in effective communication and team collaboration. Known for providing patrons with excellent customer service while streamlining operations to enhance the library.
Overview
9
9
years of professional experience
Work History
Library Circulation Assistant
Three Rivers Public Library District
Channahon
04.2017 - Current
- Checked materials in and out to patrons and fulfilled holds on items from the daily pick list.
- Changed the status of 'new' items to be added to the general collection.
- Provided exceptional customer service to enhance patron experiences at the library.
- Collaborated with colleagues to improve workflow and streamline daily operations.
- Responded promptly to patrons seeking assistance with circulation-related issues, programming, or general inquiries.
- Assisted patrons with printing, copying, faxing, and scanning documents.
- Resolved patron complaints in a professional manner.
- Created new library cards for patrons and updated existing accounts as needed.
- Generated overdue notices and searched for missed items.
- Prepped magazines for their bibliographic entrance into Sierra by the technical manager.
- Handled money from patron purchases, etc., and counted the register for opening and closing procedures.
- Shelved materials and maintained an overall neat and organized appearance of the library.
- Certified in CPR and Narcan training.
Education
Associate of Applied Science -
Joliet Junior College
Joliet, IL05-2005
Skills
- Library software proficiency, including Microsoft Office and Google Workspace
- Excellent customer service skills
- Effective verbal and written communication with co-workers and patrons
- Knowledge of circulation practices, procedures, policies, and technologies
- Skilled at organization
- Self-starter
- Able to work independently and as a team, as the situation requires
Timeline
Library Circulation Assistant
Three Rivers Public Library District
04.2017 - Current
Associate of Applied Science -
Joliet Junior College