Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAURA CERVANTES

Chicago

Summary

Resourceful, certified dietary manager, highly motivated CDM, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable about PCC, MDS, assessments, and care plans.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CDM

Cynthia Chow & Associates
Chicago
01.2024 - Current
  • Work in different locations: Warren Barr in Orland Park, Illinois Veterans Home in Manteno, IL, Generations of Oakton Pavilion, and Citadel at Casa Scalabrini.
  • Great customer service.
  • Work well with the registered dietitian.
  • Responded quickly to meet customer needs, and resolve problems.
  • Documentation for residents, assessments, MDS, and care plans.
  • Visiting new residents to obtain food likes/dislikes/meal preferences, meeting with families.
  • Generated customized reports from CDMS based on sponsor requests.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.

CDM

OAKBROOK CARE
OAKBROOK
01.2023 - 12.2023
  • Worked with coworkers to complete tasks.
  • Generated customized reports from CDMS based on sponsor requests.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

ASSISTANT MANAGER/CDM

SYMPHONY OF CRESTWOOD
CRESTWOOD/CHICAGO
06.2011 - 12.2022
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs, and resolve problems.
  • Documentation for residents, assessments, MDS, and care plans.
  • Coordinated daily operations to ensure efficient workflow and customer satisfaction.
  • Managed inventory levels and ensured timely restocking of supplies and materials.
  • Implemented quality control procedures to maintain high service standards.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.

Education

CDM - Nutrition

Parkland Collage
Champaign, IL
02.2015

Skills

  • Construction Design and Management (CDM) Regulations
  • Outgoing and friendly
  • Great customer service
  • Reliable transportation
  • Conflict resolution
  • Team player
  • Dependable and reliable
  • Care plan documentation
  • CDMS reporting
  • FLUENT IN ENGLISH

Certification

CDM Certification by NAFP 2015

Timeline

CDM

Cynthia Chow & Associates
01.2024 - Current

CDM

OAKBROOK CARE
01.2023 - 12.2023

ASSISTANT MANAGER/CDM

SYMPHONY OF CRESTWOOD
06.2011 - 12.2022

CDM - Nutrition

Parkland Collage

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LAURA CERVANTES