Laura Bucio
Naperville
Summary
Compassionate Certified Nursing Assistant with a background in hands-on patient care and support, medical terminology knowledge, and emergency response training. Strengths include effective communication, problem-solving skills, and ability to work under pressure, prioritize infection control.
Overview
8
8
years of professional experience
Work History
Service Advisor
Elite Automotive
Aurora
07.2017 - 09.2025
- Provided exceptional customer service to enhance client satisfaction and retention.
- Diagnosed vehicle issues through effective communication with customers and technicians.
- Assisted in processing service orders and managing inventory of automotive parts.
- Managed customer inquiries via phone and in-person, addressing concerns promptly.
- Maintained detailed records of service transactions for accurate documentation and follow-up.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Upsold additional products or services when appropriate.
- Surpassed sales goals through implementation of successful marketing strategies.
Auto Technician
Elite Automotive
Aurora
07.2017 - 09.2025
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle makes and models.
- Repaired and replaced damaged components to ensure vehicle safety.
- Maintained organized work area to ensure safety and compliance standards.
- Collaborated with team members to enhance service efficiency and workflow.
- Communicated effectively with customers regarding service recommendations and repairs needed.
- Performed routine maintenance and repair services on vehicles, including oil changes, tire rotations, brake repairs, and engine tune-ups.
- Maintained accurate records of all service performed on customer vehicles.
- Reviewed work orders to determine the nature of problems reported by customers before beginning repairs.
- Monitored inventory levels of spare parts in the workshop stockroom to ensure adequate supply availability at all times.
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Troubleshot electrical systems to isolate faults in wiring harnesses or other components.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Conducted test drives before and after repair services.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Clinicals
Brookdale Assisted Living
Lisle
02.2025 - 02.2025
- Completed 120 hours of clinicals
- Provided compassionate care to residents, ensuring comfort and safety.
- Communicated effectively with patients, families, and healthcare team members.
- Maintained cleanliness and organization of patient rooms and common areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Managed and emptied ostomy and drainage bags for patients, following strict infection control protocols.
Education
GED -
Elgin Community College
Elgin, IL11-2024
Certified Nursing Aide - Nursing
Blue Rock Training Center
Bloomingdale, IL02-2025
CPR Certified -
American Red Cross
02-2025
BLS Certified -
American Red Cross
02-2025
Caregiving Skills - Dementia -
Alison
02-2025
Skills
- Professional bedside manner
- Patient care
- Team collaboration
- Effective communication
- Safety compliance
- Adaptable to change
- Multitasking
- Adaptability
- Verbal and written communication
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Clinicals
Brookdale Assisted Living
02.2025 - 02.2025
Service Advisor
Elite Automotive
07.2017 - 09.2025
Auto Technician
Elite Automotive
07.2017 - 09.2025
GED -
Elgin Community College
Certified Nursing Aide - Nursing
Blue Rock Training Center
CPR Certified -
American Red Cross
BLS Certified -
American Red Cross
Caregiving Skills - Dementia -
Alison
Similar Profiles
Tania GoochTania Gooch
Adminstrator/Manager Director at Elite AutomotiveAdminstrator/Manager Director at Elite Automotive
Joel DyerlyJoel Dyerly
Service Advisor at Elite Automotive ServiceService Advisor at Elite Automotive Service
Nicholas MooreNicholas Moore
Paintless Dent Repair Technician at Elite Automotive SolutionsPaintless Dent Repair Technician at Elite Automotive Solutions
Lucy RubensteinLucy Rubenstein
Dance Teacher at Steps Dance CenterDance Teacher at Steps Dance Center
Kaizar BataKaizar Bata
Maintenance Planner and Scheduler at West Liberty Foods LLCMaintenance Planner and Scheduler at West Liberty Foods LLC