Laura Boyd
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Dynamic administrative professional and leader with 18 years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Work History
Administrative Office Coordinator
8 Years 10 Months- Enhanced team productivity by coordinating schedules, meetings for multiple staff members.
- Ensured data accuracy through diligent record-keeping and regular database updates.
- Assisted in the recruitment process by reviewing resumes, scheduling interviews, and conducting pre-screening phone calls.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk, phone or email.
- Demonstrated excellent problem-solving skills in resolving various administrative issues such as invoice discrepancies or IT-related challenges.
- Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
- Prepared detailed documents and reports in adherence administrative processes.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Administrative Assistant
12 Years- Managed over 1500 residents sewer bills on a bi monthly basis. This included downloading the usage data from Illinois American Water, converting the reads into our software system, adjusting any out of balance accounts, printing and distributing.
- Initiated an intergovernmental agreement with Illinois American Water to be able to disconnect residents water for non payment of sewer.
- Conducted all notices, extended payment plans, disconnects and reconnects.
- Calculated and entered payments.
- Created detailed revenue reports for payments received from the State of Illinois.
- Compiled information of revenue and expenses into binders for organization and quick access.
- Assisted in balancing the bank statements every month.
Answered and managed incoming and outgoing calls.- Coordinated board and committee meetings, including schedules and information preparation and distribution.
- Furnished information for the yearly audit.