Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
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Laura Borsini

Laura Borsini

Dubai

Summary

I am an enthusiastic Business Class Cabin Crew with two years of experience, skilled in providing exceptional costumer service and creating strong connections with different people. Personally, I am deeply fascinated by travels, fashion and sports. I have been cultivating these passions while exploiting my linguistic and communication skills, which were enriched by several international experiences. Thanks to a dynamic and positive nature, I can offer determination, creativity and empathy in order to embody and personalize the great values of Emirates.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Business Class Cabin Crew

Emirates Airlines
Dubai
03.2023 - Current
  • Cabin Crew promoting the best hospitality and costumer experience onboard, focusing on all the aspects of safety, security and service.
  • Demonstrating competence, adaptability and dedication by successfully handling diverse tasks such as in-flight retail operations, cabin cleaning and dining experience.
  • Establishing genuine connections with passengers from different cultural backgrounds, fostering an inclusive and welcoming atmosphere onboard.
  • Professionalism, empathy and mediation skills when dealing with challenging or difficult situations to maintain a peaceful journey environment.
  • Team spirit, reliability and positive approach to support and work with colleagues.

Welcomist & Sales Assistant

Hermès Italie
Florence, Italy
02.2022 - 12.2022
  • Working in close contact with people in a luxury boutique: welcome, advise and assist customers through active listening and effective communication, focusing on a customer oriented and customized service.
  • Visual merchandising: display the goods, set up shop windows, restock the sales floor.
  • Development of collaboration skills enjoying working as a team. Development of other soft skills such as flexibility and problem solving.
  • Application of my linguistic skills, speaking and enhancing my English in everyday communication with customers and colleagues.

Education

University Degree - Communication, Arts and Humanities

University for Foreigners of Siena
Siena
/2017 - /2021

High School Diploma - Foreign Languages

High School "Virgilio"
Empoli
2012 - 2017

Skills

  • Fluent in English
  • Fluent in Spanish
  • Intermediate in German

Affiliations

  • I have been playing volleyball and beach volley for 16 years. In 2022 I obtained the qualification of Smart Coach in order to coach and support the youth sector. Through this activity I have understood the importance of both team work and leadership, which are essential values in order to reach a personal and professional growth.
  • For many years, I have had the pleasure to do voluntary work with Emergency Italy, where the volunteers and I engaged in tasks such as fundraising in local communities and updating social media platforms.

Certification

  • Smart Coach Certificate - Italian Volleyball Federation (2022)
  • Najm Awards - The Emirates Group reward and recognition programme (2023-)

Timeline

Business Class Cabin Crew

Emirates Airlines
03.2023 - Current

Welcomist & Sales Assistant

Hermès Italie
02.2022 - 12.2022

University Degree - Communication, Arts and Humanities

University for Foreigners of Siena
/2017 - /2021

High School Diploma - Foreign Languages

High School "Virgilio"
2012 - 2017

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Laura Borsini