Laura Barrera Quinonez
Des Plaines
Summary
Dedicated professional with extensive experience in customer service and front desk management. Recognized for adaptability and effective time management, consistently delivering exceptional guest experiences and enhancing operational efficiency in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Caregiver
IDHS
Rolling Meadows, IL
11.2020 - Current
- Provided compassionate personal care to enhance client comfort and well-being.
- Assisted clients with daily living activities, fostering independence and dignity.
- Monitored client health, reporting changes to healthcare professionals for timely interventions.
- Developed individualized care plans in collaboration with multidisciplinary teams to meet diverse needs.
- Advocated for client rights and preferences, ensuring their voices were heard in care decisions.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Front Desk Agent
Hyatt Regency
Schaumburg, IL
09.2018 - 12.2019
- Managed guest check-in and check-out processes, ensuring smooth arrival and departure experiences.
- Provided exceptional customer service by addressing guest inquiries and resolving concerns promptly.
- Coordinated room assignments and maintained accurate records in property management system.
- Led front desk team in daily operations, enhancing workflow efficiency and guest satisfaction.
- Developed guest loyalty programs that increased return visits and enhanced overall guest experience.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Desk Supervisor
La Quinta
Elk Grove Village, IL
02.2017 - 05.2018
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored new front desk staff on procedures and software systems.
- Coordinated room assignments and managed check-in/check-out processes efficiently.
- Implemented improvements in workflow, enhancing team productivity and guest experience.
- Developed training materials to enhance staff knowledge of hotel services and policies.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Collaborated with management to establish operational goals focused on efficiency gains.
Receptionist
Legacy Medical Care
Arlington Heights, IL
11.2015 - 08.2016
- Recorded patients' medical history, vital statistics and test results.
- Participated in unit based Quality Assurance Program.
- Maintained all confidential personnel files , licensing and CPR records.
Receptionist
Kid Care Medical
Elgin, IL
09.2015 - 08.2016
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Implemented electronic health record systems for efficient patient data management.
- Trained new reception staff on office procedures and customer service standards.
- Developed patient intake forms to improve accuracy and efficiency of information collection.
- Maintained inventory of office supplies, ensuring availability for daily operational needs.
Crew Member /Manager
McDonald's
Des Plaines, IL
09.2011 - 06.2014
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new crew members on service techniques and operational procedures.
- Implemented workflow improvements that enhanced team efficiency during peak hours.
- Managed inventory levels, reducing waste through effective stock control practices.
- Conducted performance evaluations to identify areas for staff development and improvement.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, ILSkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Daily living assistance
- Multitasking and organization
- Meal preparation
- Relationship building
- Patient care
- Fluent bilingualism
- Customer service
- Guest relations
- Front desk management
- Adaptable
- Organized
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
IDHS
11.2020 - Current
Front Desk Agent
Hyatt Regency
09.2018 - 12.2019
Front Desk Supervisor
La Quinta
02.2017 - 05.2018
Receptionist
Legacy Medical Care
11.2015 - 08.2016
Receptionist
Kid Care Medical
09.2015 - 08.2016
Crew Member /Manager
McDonald's
09.2011 - 06.2014
High School Diploma -
Elk Grove High School