Laura Bachman
Springfield
Summary
Dynamic sales professional with extensive experience at Russell Cellular Verizon Wireless, excelling in customer service and wireless troubleshooting. Proven track record of enhancing customer satisfaction and driving revenue growth through effective team collaboration and problem-solving. Recognized for achieving sales targets while fostering positive customer engagement and maintaining operational excellence.
Overview
16
16
years of professional experience
Work History
Sales- Wireless Specialist
Russell Cellular Verizon Wireless
04.2021 - Current
- Provided expert guidance on wireless products and services to enhance customer satisfaction.
- Assisted customers in selecting the best plans and devices tailored to their needs.
- Resolved technical issues promptly, ensuring minimal disruption to customer service.
- Conducted product demonstrations to educate customers on features and benefits of devices.
- Maintained accurate inventory levels, facilitating seamless stock management processes.
- Implemented promotional initiatives that drove increased foot traffic and revenue growth.
- Performed initial client consultations, defining wireless implementation priorities and strategies for Wireless technology.
- Improved customer retention rate by proactively identifying potential issues and recommending appropriate solutions.
- Troubleshot and resolved complex connectivity problems, ensuring uninterrupted service for customers.
- Facilitated seamless device migrations by providing timely and accurate assistance during hardware upgrades.
- Led cross-functional project teams to deliver high-quality wireless solutions within tight deadlines and budget constraints.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Store Manager
Mobilelink USA- Cricket
07.2015 - 04.2021
- Led daily operations to optimize store performance and enhance customer experience.
- Trained and mentored staff to improve service quality and team cohesion.
- Ensured compliance with company policies, procedures, and safety regulations consistently.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Retail Sales Key Holder
Piercing Pagoda of Zale
08.2009 - 07.2015
- Executed visual merchandising strategies to enhance product presentation and drive sales.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Mentored junior staff, fostering a collaborative environment focused on team success and development.
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Increased customer satisfaction by providing personalized assistance and recommendations.
- Assisted in visual merchandising, ensuring an attractive store layout for optimal sales performance.
- Participated in team meetings where we shared best practices, set goals, addressed challenges, ultimately contributing towards a more cohesive work environment.
- Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
No Degree - Medical Coding
Midwest Technical Institute
IL05-2011
Skills
- Wireless troubleshooting
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Honest and dependable
- Time management
- Reliable and responsible
- Customer assistance
- Attention to detail
- Problem-solving abilities
- Strong communication and interpersonal skills
- Multitasking
- Adaptable and flexible
- Team cooperation
- Organizational skills
- Excellent communication
- Verbal and written communication
- Positive customer engagement
- Cash handling
- Goal driven
- Detail-oriented
- Flexible hours
- Cash register operation
- Store organization
- Store opening and closing
- Analytical thinking
- Basic mathematics
- Time management abilities
- Payment processing
Timeline
Sales- Wireless Specialist
Russell Cellular Verizon Wireless
04.2021 - Current
Retail Store Manager
Mobilelink USA- Cricket
07.2015 - 04.2021
Retail Sales Key Holder
Piercing Pagoda of Zale
08.2009 - 07.2015
No Degree - Medical Coding
Midwest Technical Institute