Lauana Oliveira
Chicago,I
Summary
Efficient multilingual professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT & Office Support
LCM Capital Management
01.2025 - Current
- Provided technical support for hardware and software issues, enhancing user experience.
- Assisted in troubleshooting network connectivity problems, ensuring minimal downtime.
- Documented IT processes and procedures, improving team knowledge base.
- Collaborated with team members to install software updates and patches, maintaining system security.
- Conducted routine system checks and diagnostics to ensure optimal performance of IT infrastructure.
- Trained users on new technologies and tools, increasing overall productivity.
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Assisted in maintaining filing systems and updated databases for improved information retrieval.
- Managed office communications and coordinated schedules to enhance team productivity.
- Trained new staff on office procedures and software applications for operational efficiency.
Administrative Support Specialist
MCCORMICK LAW GROUP, LLC
01.2024 - 2025
- Review clients legal documents such as tax returns, bank statements, trusts and wills.
- Client files management using softwares such as ACT!.
- Filling legal documents.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Coordinate meetings and company outings.
- Managing billing and past due invoices.
Designer
KITCHEN CABINETS DEAL
01.2021 - 01.2024
- Schedule visits to job sites to analyze space availability and design purposes.
- Attending client meetings to understand the design needs and client preferences regarding interior styles and colors.
- Creating initial design sketches, color themes and ideas based on client requirement and space availability.
- Getting approval from the client before creating 3D designs and detailed briefs for workers and supervisors.
- Work with contractors and vendors to implement design ideas, such as Carpenters, Painters, Plumbers, Electricians and Artists.
- Overseeing the buying process of all raw materials and items required to complete the project.
- Arranging client visits and keeping everyone involved in the project appraised of its progress.
Social Worker Assistant
LUTHERAN SOCIAL SERVICES
01.2020 - 01.2021
- Prepares legal documents.
- Maintain patients documentation, perform record keeping and participate in periodic meetings/training.
- Provide assistance with case planning, risk assessment and risk reduction, intake, discharge, and transition plans.
- Provide supervision, guidance, care, and safety to at-risk youth residing in a shelter setting.
- Coordinate community activities involving residents and transport residents to community events, appointments, and outings.
AuPair
AUPAIRCARE
01.2018 - 01.2020
- Maintain a safe play environment.
- Observe and monitor children's play activities.
- Communicate with children's parents or guardians about daily activities, behaviors.
- Keep records on individual children, including daily observations, meals served, and medications administered.
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
Receptionist / Executive Assistant
WYNDHAM SUITES
01.2017 - 01.2018
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Greeting guests, provide information, and create a positive first impression.
- Managing the cleanliness and organization of the reception area and ensuring that the front desk operates smoothly. This includes tasks like receiving and sorting mail and packages.
Office Assistant
UNIOESTE - University Of Paraná
01.2016 - 01.2017
- Answer telephones, take messages and transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Schedule and confirm appointments for students, visitors, or supervisors.
- Coordinate conferences and meetings.
Education
Bachelor of Arts -
San Jose State University
San Jose, CASkills
- Negotiation
- Communication
- Tech Savvy
- Business Acumen
- Leadership
- Customer Service
- Analytical
- Critical Thinking
- Time-management
- Active Listening
- Adaptability
- Resourcefulness
Certification
- Introduction to Basic Law Certification - Environmental Education - Transversal Skills
- Information and Communication Technology - Transversal Competences
- Introduction to Human Rights
- Administrative Procedures
- Certificate of Achievement - University of Michigan English Test (MET)
- Legal Assistant
LANGUAGES
PORTUGUESE Native
ENGLISH Fluent
SPANISH Intermediary
KOREAN Beginner
Timeline
IT & Office Support
LCM Capital Management
01.2025 - Current
Administrative Support Specialist
MCCORMICK LAW GROUP, LLC
01.2024 - 2025
Designer
KITCHEN CABINETS DEAL
01.2021 - 01.2024
Social Worker Assistant
LUTHERAN SOCIAL SERVICES
01.2020 - 01.2021
AuPair
AUPAIRCARE
01.2018 - 01.2020
Receptionist / Executive Assistant
WYNDHAM SUITES
01.2017 - 01.2018
Office Assistant
UNIOESTE - University Of Paraná
01.2016 - 01.2017
Bachelor of Arts -
San Jose State University