PA'SHAUN BOLLING
Chicago
Summary
Experienced professional with 16 years in customer service, housing support, claims management, and education support. Proven ability to provide instructional and individualized support as a Substitute Teacher and SECA Paraprofessional. Skilled in analyzing FMLA and disability claims while ensuring regulatory compliance and fostering strong client relationships. Aiming to contribute expertise and collaboration skills to an organization that values teamwork and student success.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Substitute Teacher/SECA (Special Education)
Chicago Public School District
Chicago
04.2026 - Current
- Provided academic support and guidance to students receiving special education services by implementing accommodations and assisting with Individualized Education Programs (IEPs) under direction of certified staff.
- Assisted students with daily living skills, mobility, and personal care needs, while maintaining student dignity and confidentiality.
- Facilitated classroom management, behavior interventions, and conflict resolution to promote a safe, respectful, and inclusive environment.
- Work collaboratively with teachers, case managers, therapists, and school staff to support student success.
- Deliver classroom instruction and maintain a positive learning environment by following teacher lesson plans and CPS procedures.
- Cultivated positive relationships with students, families, and staff through professionalism, flexibility, and strong communication skills.
- Adjusted to diverse classroom environments and teaching methods effectively. to assignments across different grade levels, classrooms and school settings.
Disability and Leave of Absence Specialist
Sedgwick
08.2022 - Current
- Adjudicate disability and absences eligibility of short and long-term benefits.
- Reviewed and analyzed contractual, medical, functional, and occupational information to inform eligibility decisions.
- Identified and assessed medical and non-medical factors, functional capabilities, restrictions, and limitations to support case evaluations.
- Coordinate appropriate interventions including Independent Medical Evaluations, Functional Capacity Evaluations, Medical Consultant, and Mental health Expert, ETC.
- Collaborated with insured employees, clients, lawyers, health care practitioners, and other stakeholders to gather critical information for claims processing.
- Provide claim status, create action plans and communicate verbal and written decisions while maintaining confidentiality and privacy.
- Developed comprehensive action plan to guide case decisions and determine benefits due.
- Delivered clear decisions to claimants regarding their claims and ongoing expectations with claimants and clients.
Housing Specialist
Chicago Housing Authority
01.2019 - 08.2022
- Process recertifications, ensuring accurate rent calculation and compliance.
- Delivered excellent customer service while scheduling inspections for clients and landlords.
- Responded to client inquiries by utilizing available resources and program knowledge to provide comprehensive answers.
- Defused and deescalated irate customers, ensuring positive resolutions and customer satisfaction.
- Identified unresolved inquiries and escalated them to management for further review.
- Accurately and thoroughly record all interactions in the PHA system of record.
- Collect and verify personal data for efficient claim processing.
- Perform data entry into SharePoint and PHA business system.
Guest Service Supervisor
Target
12.2012 - 01.2019
- Assisted customers in locating desired products through effective guidance to enhance shopping experience.
- Ensured store organization and visual appeal by maintaining stock, rotation, cleanliness, and optimal presentation.
- Checking and replenishing product display areas in line with company plans.
- Promoted products through targeted marketing strategies to significantly increase sales.
- Made recommendations to colleagues regarding potential improvements and risk management. and advising others on opportunities and risks.
Administrative Assistant (FMLA)
University of Chicago
07.2009 - 11.2012
- Utilized computer programs to set up functions, enter data, and process information while providing timely correspondence to supervisors, co-workers, and subordinates via telephone, email, and in person.
- Manage employees' time and attendance.
- Performed day-to-day administrative tasks, including maintaining information files and processing paperwork to ensure efficient operations.
- Organized and managed corporate documents, records, and reports in electronic filing systems.
- Entered and maintained information in written or electronic form.
- Identified and categorized information by recognizing differences and similarities, and detecting changes in circumstances or events to support decision-making.
Education
HIGH SCHOOL DIPLOMA -
GAGE PARK HIGH SCHOOL
Chicago, IL06-2006
Skills
- Special education assistance
- Behavior management
- Assessment administration
- Case management
- Data analysis
- Client communication
- Customer service
- Professional conduct
Certification
- HOUSING CHOICE VOUCHER CERTIFICATION
- PARAPROFESSIONAL STATE LICENSE
Timeline
Substitute Teacher/SECA (Special Education)
Chicago Public School District
04.2026 - Current
Disability and Leave of Absence Specialist
Sedgwick
08.2022 - Current
Housing Specialist
Chicago Housing Authority
01.2019 - 08.2022
Guest Service Supervisor
Target
12.2012 - 01.2019
Administrative Assistant (FMLA)
University of Chicago
07.2009 - 11.2012
HIGH SCHOOL DIPLOMA -
GAGE PARK HIGH SCHOOL