Latrell Gladney
Decatur
Summary
Experienced sophomore in college with a strong background in retail and customer service. Over three years of experience. Proven ability to deliver exceptional service, build rapport with diverse clientele, and handle high-pressure situations efficiently. Skilled at multitasking and problem-solving, resulting in increased customer satisfaction and repeat business. Committed to maintaining a positive and professional demeanor while contributing to a team-oriented environment.
Overview
3
3
years of professional experience
Work History
Customer Advocate
Target
07.2024 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Cashier
Dollar tree
09.2022 - 07.2023
- Standard cashier work along with garbage runs, stocking shelves, unloading trucks and customer service
Team member
Taco Bell
11.2021 - 04.2022
- Cooked all items, ran out orders and cleaned
Education
Undergraduate - Biology
Southern Illinois University, Edwardsville
Edwardsville, IL05.2027
Highschool -
Eisenhower Highschool
Decatur, IL05.2023
Skills
- Customer Service
- Time Management
- Attention to Detail
- Teamwork
- Problem Solving
- Organizational Skills
- Stocking
- Cashier Work
- Retail Experience
- Cleaning
Hobbies and Interests
- Gaming
- Reading
- Sports
- Socializing with others
Timeline
Customer Advocate
Target
07.2024 - Current
Cashier
Dollar tree
09.2022 - 07.2023
Team member
Taco Bell
11.2021 - 04.2022
Highschool -
Eisenhower Highschool
Undergraduate - Biology
Southern Illinois University, Edwardsville
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