Latoya Trotter
Dolton,IL
Summary
Dynamic massage therapist with a robust background in administration, seeking a transition to a Production Assistant role. Proven ability to deliver exceptional client care through therapeutic expertise, along with a strong track record of efficiently managing administrative tasks in healthcare environments. Excellent interpersonal and communication skills foster positive client relationships and enhance team collaboration. Eager to leverage customer service skills, attention to detail, and administrative knowledge to contribute effectively to a collaborative team, ensuring seamless support for clients and promoting overall satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health Aide
Help at Home
06.2024 - Current
- Delivered personal care and assistance to patients, ensuring comfort and safety.
- Monitored patient health status, reporting changes to healthcare professionals promptly.
- Developed and implemented personalized care plans in collaboration with multidisciplinary teams.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Educated patients and families on health management, enhancing understanding of conditions and treatments.
- Advocated for patients' needs within healthcare settings, enhancing their overall care experience.
Administrative Assistant/Massage Therapist
Symmetry Physical Therapy
04.2017 - 02.2024
- First point of contact for new and existing patients.
- Handled administrative duties, including scheduling appointments, managing patient records and coordinating front desk activities.
- Insurance verification via web portal or phone.
- Discussed and educated patients on insurance benefits and financial obligations.
- Completed authorization/precertification, and medical records requests in a timely manner.
- Reconciled patient charges.
- Audited and monitored schedule efficiency.
- Monthly reconciliation of claims, coordinated with billing department for any audits, reviews or follow ups as needed.
- Performed therapeutic massages tailored to individual patient's needs.
- Collaborated with the Doctor of Physical Therapy to enhance patient treatment plans.
- Maintained clean and organized treatment space, ordered and restocked supplies.
- Welcomed and assisted patients with a warm and friendly manner.
Education
Certificate - Massage Therapy
Chicago School of Massage Therapy
Chicago2005
Skills
- EMR System
- Data Entry
- Client Relations
- Insurance Eligibility Verifications
- Front Desk Management
- Administrative Procedures
- Calendar Management
- Workflow Optimization
- Microsoft Outlook
- Google Workspace
Certification
- Illinois State License in Massage Therapy, 2006
- Florida State License in Massage Therapy, 2013
Timeline
Home Health Aide
Help at Home
06.2024 - Current
Administrative Assistant/Massage Therapist
Symmetry Physical Therapy
04.2017 - 02.2024
Certificate - Massage Therapy
Chicago School of Massage Therapy