LaToya Robinson
Chicago
Summary
Dynamic Virtual Learning Lead with a proven track record in facilitating engaging classroom and workshop experiences. Skilled in moderating impactful in-person and virtual discussions while fostering an inclusive environment that encourages participation and collaboration. Expertise in effective communication and community building drives the creation of meaningful connections among diverse groups. Creative problem solver dedicated to enhancing learning outcomes through innovative strategies and approaches.
Overview
14
14
years of professional experience
Work History
Cyber Navigator
Advanced Resources
09.2025 - Current
- Contributes to keeping program records and statistics
- Explains functionality of online systems and actions to help library patrons build their digital literacy
- Assists older adults with online activities, including social media, personal devices, and email
- Assists library patrons with accessing, filling out and submitting forms for online assistance such as healthcare, social services, and government resources
Site Coordinator
Odyssey Project
06.2020 - 06.2022
- Established and maintained relationships with community partner sites to ensure program success of diverse adult learners. Maintained the highest classroom and virtual student retention and graduation rate of all sites.
- Coordinated and ensured the completion and follow-up of student recruitment, registration, and grade submission.
- Communicated with Director of Teaching and Learning concerning curriculum adaptation and student performance.
- Collaborated with new instructors on adaptation of course curriculum and syllabi to accommodate a variety of learning styles.
- Maintained database of sensitive information, including perspective and current students.
Teaching Assistant
Odyssey Project
09.2017 - 06.2020
- Fostered community between adult learners during the school term.
- Provided one-on-one support to adult learners returning to school.
- Created and facilitated workshops to enhance engagement during summer months.
- Collaborated closely with Literature professor to create discussion map for reading assignments.
- Tasked with communicating calendar and class changes through email and text.
Holiday Sales and Service Manager
The Popcorn Factory
11.2011 - 06.2014
- Responsible for managing a team of temporary sales and service associate
- Investigated unresolved customer issues.
- Real time coaching for new hires during high volume times of the year.
- Resolved customer issues per company policy, assuring quality customer experience.
- Ensured compliance of corporate policies and procedures and standards.
Education
Basic Program of Liberal Education - 4-year Certificate Program
Graham School, University of Chicago
Chicago, ILOdyssey Project, a Course in the Clemente
Bard College
School for New Learning
DePaul University
Chicago, ILSkills
- Adept at learning innovative technologies
- Effective interpersonal, communication and presentation skills
- Creative problem-solving ability and conflict resolution skills that aid in team building and customer relations
- High level of empathy
- Proficient in MS Office and Google Suite
- Skilled in virtual communication platforms
- Comfortable working in Windows 10 and MAC OS X
AWARDS AND HONORS
EJ Hendricks Alumni Award – Odyssey Project May 2018, Inaugural recipient of newly created award, Committed to lifelong learning and dedication to building community.
Timeline
Cyber Navigator
Advanced Resources
09.2025 - Current
Site Coordinator
Odyssey Project
06.2020 - 06.2022
Teaching Assistant
Odyssey Project
09.2017 - 06.2020
Holiday Sales and Service Manager
The Popcorn Factory
11.2011 - 06.2014
Odyssey Project, a Course in the Clemente
Bard College
School for New Learning
DePaul University
Basic Program of Liberal Education - 4-year Certificate Program
Graham School, University of Chicago