Latoya Lynette Wilson
Dolton
Summary
Motivated Store Manager with more than 20 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders.
Overview
34
34
years of professional experience
Work History
District Training Store Manager
Dollartree
05.2011 - Current
- Aligned tasks with employee skills and store requirements efficiently.
- Defined performance standards and established growth plans enabling employees to achieve goals.
- Encouraged team-oriented culture with common sales, service, and productivity goals
- Executed comprehensive loss prevention measures to minimize shrinkage successfully.
- Maintained high standards by holding team members accountable consistently.
- Crafted detailed plan to foster business growth, achieve higher profits, and improve customer satisfaction.
- Evaluated store associates regularly to spot and develop new leadership talent
- Became a leadership trainer for new store managers.
- Guided employees in developing rapport with customers, fostering trust, and resolving common problems autonomously.
Unit Secretary
Greenwood Leflore Hospital
02.2008 - 12.2011
- Compiled complete patient record with all admission, transfer, and discharge information
- Coordinated patient appointments and provided instructions for examinations and procedures
- Supported medical unit by answering multi-line phones and providing clerical support
- Safeguarded confidentiality of patient information by consistently following patient protection standards
- Facilitated flow of communication and information to all members of department
- Admitted patients, recorded assigned room, and printed patient labels on admission to hospital
- Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards
- Scanned reports, patient consent forms, and chart forms into patient record
- Kept work area organized and clutter-free
- Followed established guidelines and procedures
Store Manager
Walgreens
08.1991 - 07.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma - General Studies
Dr. Martin Luther King High School
Chicago, Il06.1992
Skills
- Customer service management
- Budgeting and cost control
- Employee training
- Inventory control
- Manage operations
- Team building and leadership
- Time management
- Staff management
Timeline
District Training Store Manager
Dollartree
05.2011 - Current
Unit Secretary
Greenwood Leflore Hospital
02.2008 - 12.2011
Store Manager
Walgreens
08.1991 - 07.2000
High School Diploma - General Studies
Dr. Martin Luther King High School
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