LaToya LaVallias
Niles
Summary
Dynamic professional with proven success at Illinois Student Assistance Commission in ACH payment processing and organizational effectiveness. Enhanced collections through expert clerical support and targeted training initiatives. Proficient in Microsoft Office, excelling in fast-paced environments while driving results and fostering team collaboration to achieve operational goals.
Overview
13
13
years of professional experience
Work History
FRONT DESK ADMISSION
COMPUTER SYSTEM INSTITUTE
06.2019 - 11.2019
- Processed F-1 visa applications accurately, increasing admissions while maintaining confidentiality.
- Scheduled appointments for prospective students with academic advisors, enhancing access to academic guidance.
- Answered and routed phone calls promptly, improving communication flow for prospective students.
- Processed student tuition payments accurately, ensuring timely revenue collection for the institution.
- Completed daily tasks including scanning, copying, and mail runs to facilitate workflow.
DEBT MANAGEMENT ASSOCIATE
ILLINOIS STUDENT ASSISTANCE COMMISSION
04.2014 - 10.2015
- Processed daily ACH payments, significantly improving monthly collections quotas.
- Identified borrowers’ places of employment, increasing efficiency of wage garnishments.
- Contacted borrowers via telephone and letter correspondence regarding NFS.
- Provided expert clerical support for a 20- person team, resulting in an increase in collections of student loans.
- Mentored and trained new employees on company ethics and business structure.
SALES ASSOCIATE
Bath and Body Works, Limited Brands
Niles
05.2013 - 05.2015
- Drove daily and monthly sales growth through exceptional customer service delivery.
- Executed overnight floor sets to implement product and marketing updates.
- Merchandised new products and promotional displays to improve store aesthetics.
MEDICAL BILLING ASSISTANT
PRIME Source Healthcare
04.2009 - 10.2009
- Verified forms for content and accuracy, leading to fewer denied claims.
- Supported the podiatry billing team in preparing claims, contributing to increased payment success.
- Completed projects outside regular business hours to ensure timely deadline adherence.
SALES ASSOCIATE
bATH AND BODY WORKS
11.2006 - 04.2009
- Delivered exceptional customer service, contributing to increased daily and monthly sales figures.
- Assisted customers in selecting products and providing product knowledge.
- Processed transactions accurately using point-of-sale systems.
- Executed overnight floor sets to maintain current product displays and marketing, enhancing store's visual appeal for customers.
- Maintained store appearance by organizing merchandise and displays.
Education
Bachelor of Arts - Business Administration
NORTH PARK UNIVERSITY
Chicago, IL04-2026
MEDICAL BILLING AND CODING -
EVEREST COLLEGE
Skokie, IL01-2009
PHARMACY TECHNICIAN -
Oakton CommuniTy College
Des Plaines, ILSkills
- Customer service
- Microsoft Office proficiency
- Organizational effectiveness
- Operations management
- Project management
- ACH payment processing
- Billing software expertise
- Medical coding
Timeline
FRONT DESK ADMISSION
COMPUTER SYSTEM INSTITUTE
06.2019 - 11.2019
DEBT MANAGEMENT ASSOCIATE
ILLINOIS STUDENT ASSISTANCE COMMISSION
04.2014 - 10.2015
SALES ASSOCIATE
Bath and Body Works, Limited Brands
05.2013 - 05.2015
MEDICAL BILLING ASSISTANT
PRIME Source Healthcare
04.2009 - 10.2009
SALES ASSOCIATE
bATH AND BODY WORKS
11.2006 - 04.2009
Bachelor of Arts - Business Administration
NORTH PARK UNIVERSITY
MEDICAL BILLING AND CODING -
EVEREST COLLEGE
PHARMACY TECHNICIAN -
Oakton CommuniTy College