LATOYA CURTIS
Bolingbrook
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers and efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
18
18
years of professional experience
Work History
School Bus Driver
Valleyview Transportation
Romeoville, IL
07.2025 - 03.2026
- Implemented efficient route planning to optimize travel time and fuel usage.
- Led initiatives for enhancing service quality, resulting in improved parent satisfaction ratings.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
School Bus Driver
Lakeview Bus Line
Bellwood, IL
07.2021 - 05.2025
- Ensured student safety by adhering to all traffic laws and regulations during transport.
- Conducted pre-trip inspections to maintain vehicle safety and operational readiness.
- Managed student behavior on the bus to create a positive environment for all passengers.
- Communicated effectively with parents and school officials regarding transportation issues or concerns.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Delivery Driver
Amazon
Chicago, IL
06.2020 - 07.2021
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Navigated routes using GPS technology to optimize delivery times.
- Conducted vehicle inspections and maintained cleanliness for safety compliance.
- Managed delivery schedules to maximize route efficiency and minimize delays.
- Implemented process improvements that enhanced overall delivery performance and accuracy.
Store Manager
Citi Trends
Matteson, IL
05.2017 - 06.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Shift Supervisor
CVS Pharmacy
Indianapolis, IN
07.2008 - 04.2017
- Collaborated with team members to improve performance and implement training updates.
- Assisted upper management with daily operations to meet standards of service and quality.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Created and improved daily operational plans including production schedules and optimizing task flows.
- Leveraged [Software] to report inventory balances and cycle counts.
- Employed security and loss prevention strategies during shift to maximize safety.
Education
High School Diploma -
WESTINGHOUSE CAREER ACADMEY
Chicago, IL06.2002
Skills
- Implemented inventory control measures and staff training programs to ensure efficient store management
- Implemented effective staff management strategies to optimize workforce efficiency
- Achieved seamless project execution through effective scheduling and resource management Enhanced team productivity by optimizing meeting times and availability Streamlined project timelines to meet organizational goals
- Analyzed market trends and consumer behavior to create compelling merchandising solutions that align with brand objectives
- Analyzed market trends and customer needs to drive sales goal attainment and growth
Accomplishments
- Promoted to Store Manager after 11 months in the Assistant Manager position.
Experience
["First-Line Supervisors of Production and Operating Workers"],["General and Operations Managers"]
Education and Training
other
CDL
I accomplished on getting my CDL’s and it was the best decision I made. I love driving and putting safety first, transporting children and staff to there destinations safely and at a timely matter.
Timeline
School Bus Driver
Valleyview Transportation
07.2025 - 03.2026
School Bus Driver
Lakeview Bus Line
07.2021 - 05.2025
Delivery Driver
Amazon
06.2020 - 07.2021
Store Manager
Citi Trends
05.2017 - 06.2020
Shift Supervisor
CVS Pharmacy
07.2008 - 04.2017
High School Diploma -
WESTINGHOUSE CAREER ACADMEY