LATOYA COLLINS
Lynnwood
Summary
Support professional with years of experience in administrative and clinical settings, specializing in high-volume coordination and client service. Improved office operational efficiency by 45% through the implementation of streamlined organizational systems and proactive inventory management. Managed complex inquiries and resolved issues for ~50+ clients daily, ensuring high satisfaction and data accuracy in fast-paced environments. Adept at technical troubleshooting and cross-functional collaboration to enhance service delivery and internal workflows.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pre-Analytical Technician
University of Chicago Medical Center
Orland Park, IL
12.2022 - Current
- Collaborated with multidisciplinary teams to streamline laboratory processes and improve efficiency.
- Assisted in developing protocols for data collection and analysis procedures.
- Maintained laboratory equipment, ensuring optimal performance and compliance with safety standards.
- Trained new personnel on laboratory techniques and safety protocols to ensure consistency in operations.
- Led quality control measures to uphold integrity of experimental processes and outcomes.
- Collaborated with cross-functional teams to support timely completion of projects and improve overall productivity.
- Conducted troubleshooting for systems on analytical equipment and related control systems.
Executive Assistant to General Manager (Contractor) (Contract)
The Darwin Hotel
Atlanta, GA
05.2022 - 02.2024
- Delivered exceptional email support and phone communication, managing high volumes of correspondence with promptness and professionalism.
- Coordinated and organized meetings which including preparing agendas, recorded minutes and followed up on action items.
- Optimized executive calendars and travel, providing proactive account management and logistical support for senior leadership.
- Assisted in the preparation of various reports and presentations with accuracy and attention to detail.
- Conducted internal platform walkthroughs for team members to facilitate the adoption of new digital scheduling and reporting tools.
Travel Phlebotomist
AMN Healthcare
Dallas, TX
11.2021 - 12.2022
- Assisted healthcare teams in optimizing sample collection processes.
- Supported patients with empathetic care and clear communication during blood draw procedures.
- Achieved high accuracy in labeling and tracking specimens to facilitate proper testing and timely results.
- Maintained professionalism and composure in high-pressure environments during peak hours and emergencies.
- Minimized contamination risks by following infection control protocols and ensuring a clean workspace.
- Enhanced patient satisfaction through dependable phlebotomy services tailored to unique individual needs.
Medical Technician
Dallas VA Medical Center
Dallas, TX
07.2020 - 11.2021
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Performed a variety of diagnostic tests which ensured accuracy and compliance with safety protocols.
- Operated and maintained laboratory equipment, troubleshooting issues and ensured instruments are calibrated and functioned properly.
- Collected and prepared biological samples for analysis, followed strict protocols to ensure specimen integrity and accurate results.
Phlebotomist Supervisor
Cura Laboratories
Mesquite, TX
02.2019 - 01.2021
- Assisted healthcare teams in optimizing sample collection processes.
- Supported patients with empathetic care and clear communication during blood draw procedures.
- Achieved high accuracy in labeling and tracking specimens to facilitate proper testing and timely results.
- Maintained professionalism and composure in high-pressure environments during peak hours and emergencies.
- Minimized contamination risks by following infection control protocols and ensuring a clean workspace.
- Enhanced patient satisfaction through dependable phlebotomy services tailored to unique individual needs.
- Assisted in maintaining a clean and organized work environment to comply with health regulations.
- Communicated effectively with patients to alleviate concerns and explain procedures.
- Collaborated with healthcare professionals to streamline sample collection processes.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Phlebotomist
CMMS
Arlington, TX
03.2016 - 02.2019
Phlebotomist Supervisor
Schryver Medical, LLC/Prolab
Euless, TX
03.2016 - 03.2017
- Assisted healthcare teams in optimizing sample collection processes.
- Supported patients with empathetic care and clear communication during blood draw procedures.
- Achieved high accuracy in labeling and tracking specimens to facilitate proper testing and timely results.
- Maintained professionalism and composure in high-pressure environments during peak hours and emergencies.
- Minimized contamination risks by following infection control protocols and ensuring a clean workspace.
- Enhanced patient satisfaction through dependable phlebotomy services tailored to unique individual needs.
- Collaborated with healthcare professionals to streamline sample collection processes.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Phlebotomy/Multi-Skilled Technician
Medical City of Arlington Hospital
Arlington, TX
11.2014 - 03.2016
Executive Assistant to General Manager (Contractor) (Contract)
Hotel Granada
Atlanta, GA
02.2024 - 2026
- Collaborates with team members to ensure smooth project execution and timely completion of tasks across multiple departments.
- Streamlines communication between departments to improve cross-functional collaboration and internal decision-making processes.
- Supports daily operations by managing inventory and supplies, ensuring administrative tasks are completed to maintain a seamless environment.
- Implements organizational systems that improved office efficiency by 45%.
- Utilizes digital communication tools to manage executive outreach and provide prompt responses to internal stakeholder inquiries.
Education
High School Diploma -
Austin Community Academy High
Chicago, ILSkills
- Delivered executive support by prioritizing tasks and managing schedules effectively Executed administrative tasks with proficiency in Microsoft Suite to enhance productivity Cultivated relationships and led teams to ensure successful cross-functional collaboration
- Troubleshooting
- Documentation management
- Critical thinking
- Excellent communication
- Organizational skills
Certification
- Insurance Adjuster License
- Illinois Roofing License
- National Phlebotomy
Timeline
Executive Assistant to General Manager (Contractor) (Contract)
Hotel Granada
02.2024 - 2026
Pre-Analytical Technician
University of Chicago Medical Center
12.2022 - Current
Executive Assistant to General Manager (Contractor) (Contract)
The Darwin Hotel
05.2022 - 02.2024
Travel Phlebotomist
AMN Healthcare
11.2021 - 12.2022
Medical Technician
Dallas VA Medical Center
07.2020 - 11.2021
Phlebotomist Supervisor
Cura Laboratories
02.2019 - 01.2021
Phlebotomist
CMMS
03.2016 - 02.2019
Phlebotomist Supervisor
Schryver Medical, LLC/Prolab
03.2016 - 03.2017
Phlebotomy/Multi-Skilled Technician
Medical City of Arlington Hospital
11.2014 - 03.2016
High School Diploma -
Austin Community Academy High