LaToya Brownlee
Oswego
Summary
Proven Clinic Coordinator with a track record of enhancing operational efficiency at Aurora Eye Clinic, adept in healthcare administration and fostering effective communication. Leveraged HIPAA compliance and patient care coordination skills to improve patient outcomes and satisfaction. Demonstrated leadership in staff management and problem-solving, contributing significantly to clinic advancements.
Experienced with managing clinic operations and improving patient care processes. Utilizes organizational and communication skills to enhance team coordination and clinic efficiency. Track record of successfully implementing procedures that streamline workflow and improve patient satisfaction.
Overview
13
13
years of professional experience
Work History
Clinic Coordinator
Aurora Eye Clinic
09.2017 - Current
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Handled sensitive patient information with discretion, adhering strictly to HIPAA guidelines.
- Acted as a liaison between the ophthalmology department and other medical specialties, fostering cross-disciplinary collaboration for comprehensive patient care.
- Provided exceptional patient care by addressing concerns, answering questions, and offering emotional support throughout the surgical process.
- Developed strong relationships with vendors to secure competitive pricing for supplies and equipment.
- Facilitated seamless communication between medical staff, administrative personnel, and patients for a well-coordinated surgical experience.
- Promoted a safe work environment by adhering to strict sterilization protocols and infection control measures during all procedures.
- Provided comprehensive training for junior technicians, fostering a supportive learning environment and improving overall team performance.
- Efficiently managed inventory of diagnostic equipment, ensuring timely maintenance and minimizing downtime.
- Facilitated open communication among team members, fostering collaboration between departments that resulted in improved productivity across various functions within the practice.
- Contributed to practice growth by identifying opportunities for process improvements and implementing changes that led to increased efficiency in daily operations.
- Evaluated the performance of junior technicians, providing constructive feedback and strategies for improvement to enhance their skills and professional growth.
- Reduced wait times by promptly preparing examination rooms, equipment, and necessary paperwork for each appointment.
- Streamlined clinic operations through effective coordination with medical staff, resulting in smoother appointments and increased patient satisfaction.
- Served as a trusted resource for patients, addressing questions or concerns regarding eye health in an approachable and knowledgeable manner.
- Supported the implementation of new technology within the clinic, increasing efficiency in diagnosis and treatment processes.
- Improved interdepartmental communication with weekly meetings involving both clinical and administrative teams.
- Collaborated with healthcare providers to improve patient outcomes by facilitating timely communication between departments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Lead Ophthalmic Scribe/Technician
Retina Macula Associates
04.2016 - 09.2017
- Managed inventory levels effectively, ensuring that all necessary supplies were consistently available for optimal clinic operations.
- Facilitated timely treatment plans by promptly transcribing doctors'' orders for medication prescriptions and referrals.
- Ensured accuracy in billing processes, diligently verifying insurance coverage, and obtaining necessary authorizations for procedures.
- Enhanced doctor-patient communication by serving as a liaison between ophthalmologists and patients.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
Ophthalmic Technician
Dreyer Medical Clinic
08.2012 - 02.2017
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Provided timely follow-up care for post-operative patients, ensuring successful recovery and addressing any complications promptly.
- Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
Education
High School Diploma - General Studies
Oswego High School
Oswego, IL05.2000
Skills
- HIPAA compliance
- Patient confidentiality
- Patient care coordination
- Healthcare administration
- Time management proficiency
- Problem-solving
- Attention to detail
- Effective communication
Timeline
Clinic Coordinator
Aurora Eye Clinic
09.2017 - Current
Lead Ophthalmic Scribe/Technician
Retina Macula Associates
04.2016 - 09.2017
Ophthalmic Technician
Dreyer Medical Clinic
08.2012 - 02.2017
High School Diploma - General Studies
Oswego High School
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