Latorya Robinson
Chicago
Overview
15
15
years of professional experience
Work History
Senior Coordinator
CVS
05.2023 - Current
- Coordinated and managed operational workflows across customer service, pharmacy, and corporate teams to enhance collaboration.
- Collaborate with leadership and cross-functional partners to implement strategic initiatives.
- Analyzed performance metrics to identify and implement process improvements, driving operational effectiveness.
- Handle complex customer or escalated issues, ensuring timely and effective resolution.
- Supported training and onboarding of new team members, providing coaching and guidance to ensure a smooth transition.
- Ensure compliance with CVS policies, HIPAA regulations, and quality standards.
- Assist in reporting, auditing, and documentation of operational performance.
Pharmacy Service Rep
CVS Health
11.2019 - 05.2023
- Assisted customers with prescription inquiries, refills, order status, and medication-related questions to enhance customer satisfaction.
- Verified insurance coverage, processed claims, and resolved billing or authorization issues, ensuring seamless service delivery.
- Maintain accurate patient records while ensuring compliance with HIPAA and CVS policies.
- Coordinate with pharmacists, providers, and internal teams to resolve complex issues.
- Handle a high volume of inbound/outbound calls while maintaining quality and efficiency standards.
- Educated customers on pharmacy services, programs, and medication guidelines to promote informed health decisions.
- Support adherence programs and promote customer health outcomes.
RSA
Clayton Residential home
Chicago
05.2018 - 12.2019
- Delivered hands-on care and daily living assistance to enhance residents' quality of life.
- Monitored resident conditions and communicated changes to nursing staff for prompt intervention.
- Supported residents’ emotional well-being through companionship and engagement activities.
- Ensured safe, clean environment in line with health and safety standards to support resident well-being.
- Collaborated with care teams to deliver personalized care plans.
Caregiver/personal assistant
Home Instead Senior Care
Oak park
04.2014 - 04.2018
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support.
- Prepared meals and ensured proper nutrition and medication reminders per care plans.
- Delivered companionship and emotional support, fostering improved quality of life for clients.
- Supported daily needs through light housekeeping, running errands, and providing transportation to appointments, ensuring clients' well-being.
- Monitored client health, promptly reporting changes in condition to family and supervisors for timely intervention.
- Maintained a safe, clean, and comfortable living environment.
- Followed individualized care plans while ensuring dignity, respect, and confidentiality.
Direct Support Professional
Seguin Services
Cicero
03.2013 - 03.2015
- Provide in home patient care for people who are developmentally disabled.
- Guided residents in adhering to medication schedules and completing activities of daily living for improved health outcomes.
- Administer medications.
- Supported residents in engaging with psychoeducational group programming activities to enhance social skills and emotional well-being.
- Conducted vital checks to monitor residents' health status.
- Completed safety room checks to ensure a secure environment for residents.
- Accompanied residents on errands to promote independence and community integration.
- Performed light housekeeping tasks in resident areas to maintain cleanliness.
Package handler/Sorter
Menlo WW logistics
aurora
04.2012 - 05.2014
- Coordinated shipping distribution processes to ensure timely delivery.
- Conducted inventory of incoming and outgoing merchandise to maintain accurate stock levels.
- Implemented safety measures in the warehouse to ensure compliance with regulations.
- Maintained and utilized warehouse equipment and tools, including telxon gun, pallets, and pallet jacks, to support efficient operations.
- Affix labels to incoming merchandise.
Customer service Representative
FTD.com
Downers Grove
08.2011 - 03.2003
- Assisted customers with order placement and modifications, ensuring accuracy and satisfaction.
- Resolved order and delivery issues, enhancing customer satisfaction in fast-paced call center.
- Managed escalated complaints, providing timely resolutions to strengthen customer loyalty.
- Coordinated with vendors and delivery teams, ensuring efficient order fulfillment.
- Consistently met or exceeded performance metrics, including call handling time and customer satisfaction scores.
Education
Bachelor of Science -
University of Phoenix
Phoenix, AZ05-2026
Diploma -
Phoenix Military Academy High School
Chicago, IL06-2005
Skills
- Project coordination
- Data management
- Advanced analytics
- Microsoft Excel
- Spreadsheets
- Microsoft Office Suite
- Microsoft PowerPoint
- Microsoft Word
- Presentations
- Creative design
- Administrative skills
- Computer skills
Timeline
Senior Coordinator
CVS
05.2023 - Current
Pharmacy Service Rep
CVS Health
11.2019 - 05.2023
RSA
Clayton Residential home
05.2018 - 12.2019
Caregiver/personal assistant
Home Instead Senior Care
04.2014 - 04.2018
Direct Support Professional
Seguin Services
03.2013 - 03.2015
Package handler/Sorter
Menlo WW logistics
04.2012 - 05.2014
Customer service Representative
FTD.com
08.2011 - 03.2003
Bachelor of Science -
University of Phoenix
Diploma -
Phoenix Military Academy High School