Overview
Work History
Education
Skills
Timeline
Generic

Latorya Robinson

Chicago

Overview

15
15
years of professional experience

Work History

Senior Coordinator

CVS
05.2023 - Current
  • Coordinated and managed operational workflows across customer service, pharmacy, and corporate teams to enhance collaboration.
  • Collaborate with leadership and cross-functional partners to implement strategic initiatives.
  • Analyzed performance metrics to identify and implement process improvements, driving operational effectiveness.
  • Handle complex customer or escalated issues, ensuring timely and effective resolution.
  • Supported training and onboarding of new team members, providing coaching and guidance to ensure a smooth transition.
  • Ensure compliance with CVS policies, HIPAA regulations, and quality standards.
  • Assist in reporting, auditing, and documentation of operational performance.

Pharmacy Service Rep

CVS Health
11.2019 - 05.2023
  • Assisted customers with prescription inquiries, refills, order status, and medication-related questions to enhance customer satisfaction.
  • Verified insurance coverage, processed claims, and resolved billing or authorization issues, ensuring seamless service delivery.
  • Maintain accurate patient records while ensuring compliance with HIPAA and CVS policies.
  • Coordinate with pharmacists, providers, and internal teams to resolve complex issues.
  • Handle a high volume of inbound/outbound calls while maintaining quality and efficiency standards.
  • Educated customers on pharmacy services, programs, and medication guidelines to promote informed health decisions.
  • Support adherence programs and promote customer health outcomes.

RSA

Clayton Residential home
Chicago
05.2018 - 12.2019
  • Delivered hands-on care and daily living assistance to enhance residents' quality of life.
  • Monitored resident conditions and communicated changes to nursing staff for prompt intervention.
  • Supported residents’ emotional well-being through companionship and engagement activities.
  • Ensured safe, clean environment in line with health and safety standards to support resident well-being.
  • Collaborated with care teams to deliver personalized care plans.

Caregiver/personal assistant

Home Instead Senior Care
Oak park
04.2014 - 04.2018
  • Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support.
  • Prepared meals and ensured proper nutrition and medication reminders per care plans.
  • Delivered companionship and emotional support, fostering improved quality of life for clients.
  • Supported daily needs through light housekeeping, running errands, and providing transportation to appointments, ensuring clients' well-being.
  • Monitored client health, promptly reporting changes in condition to family and supervisors for timely intervention.
  • Maintained a safe, clean, and comfortable living environment.
  • Followed individualized care plans while ensuring dignity, respect, and confidentiality.

Direct Support Professional

Seguin Services
Cicero
03.2013 - 03.2015
  • Provide in home patient care for people who are developmentally disabled.
  • Guided residents in adhering to medication schedules and completing activities of daily living for improved health outcomes.
  • Administer medications.
  • Supported residents in engaging with psychoeducational group programming activities to enhance social skills and emotional well-being.
  • Conducted vital checks to monitor residents' health status.
  • Completed safety room checks to ensure a secure environment for residents.
  • Accompanied residents on errands to promote independence and community integration.
  • Performed light housekeeping tasks in resident areas to maintain cleanliness.

Package handler/Sorter

Menlo WW logistics
aurora
04.2012 - 05.2014
  • Coordinated shipping distribution processes to ensure timely delivery.
  • Conducted inventory of incoming and outgoing merchandise to maintain accurate stock levels.
  • Implemented safety measures in the warehouse to ensure compliance with regulations.
  • Maintained and utilized warehouse equipment and tools, including telxon gun, pallets, and pallet jacks, to support efficient operations.
  • Affix labels to incoming merchandise.

Customer service Representative

FTD.com
Downers Grove
08.2011 - 03.2003
  • Assisted customers with order placement and modifications, ensuring accuracy and satisfaction.
  • Resolved order and delivery issues, enhancing customer satisfaction in fast-paced call center.
  • Managed escalated complaints, providing timely resolutions to strengthen customer loyalty.
  • Coordinated with vendors and delivery teams, ensuring efficient order fulfillment.
  • Consistently met or exceeded performance metrics, including call handling time and customer satisfaction scores.

Education

Bachelor of Science -

University of Phoenix
Phoenix, AZ
05-2026

Diploma -

Phoenix Military Academy High School
Chicago, IL
06-2005

Skills

  • Project coordination
  • Data management
  • Advanced analytics
  • Microsoft Excel
  • Spreadsheets
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Microsoft Word
  • Presentations
  • Creative design
  • Administrative skills
  • Computer skills

Timeline

Senior Coordinator

CVS
05.2023 - Current

Pharmacy Service Rep

CVS Health
11.2019 - 05.2023

RSA

Clayton Residential home
05.2018 - 12.2019

Caregiver/personal assistant

Home Instead Senior Care
04.2014 - 04.2018

Direct Support Professional

Seguin Services
03.2013 - 03.2015

Package handler/Sorter

Menlo WW logistics
04.2012 - 05.2014

Customer service Representative

FTD.com
08.2011 - 03.2003

Bachelor of Science -

University of Phoenix

Diploma -

Phoenix Military Academy High School
Latorya Robinson