Latonya Ferguson
Chicago
Summary
Personable condominium Concierge with exceptional qualifications in management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolutions.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Resident Service Coordinator
Willowbridge Property Management Company
Chicago, IL
02.2025 - Current
- Supervised daily property operations, ensuring compliance with company policies and regulatory standards.
- Implemented cost-effective maintenance strategies, reducing downtime and improving resident satisfaction.
- Trained and mentored junior staff on best practices in property management and tenant relations.
- Developed and executed community engagement initiatives to enhance resident retention and neighborhood involvement.
Lead Concierge
Titan Security
Chicago, IL
10.2017 - 06.2025
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Handled mail and package deliveries, keeping items secure.
- Set up conference rooms with food and beverages and audio/visual equipment according to client requirements.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Complied with company policies, objectives and communication goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Took reservations from patrons by phone or online.
- Supervised property entrances and exits and monitored employee safety.
Front Desk Receptionist
Securitas Security Services USA
Chicago, IL
02.2017 - 09.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Greeted visitors to provide information and direct to appropriate personnel.
Education
Some College (No Degree) - Business Administration And Management
East West University
Chicago, ILSkills
- Utilized calendar and scheduling software to organize appointments and meetings efficiently
- Followed safety procedures to maintain a secure environment for all staff and guests
- Provided customer service support to address guest inquiries and concerns
- Assisted with check-in and check-out procedures to enhance guest experience
- Supported team leadership initiatives to foster collaboration and productivity
- Conducted nightly audits to verify inventory and operational accuracy
Certification
- Certifications in CPR and AED
Education and Training
other
Timeline
Resident Service Coordinator
Willowbridge Property Management Company
02.2025 - Current
Lead Concierge
Titan Security
10.2017 - 06.2025
Front Desk Receptionist
Securitas Security Services USA
02.2017 - 09.2017
Some College (No Degree) - Business Administration And Management
East West University