Laticia L. Houston
Chicago
Summary
Sales Order Analyst specializing in inventory management and customer relationship development at Tafco Corporation. Proficient in ERP and EDI processing, with a track record of enhancing order fulfillment efficiency and customer satisfaction. Strong problem-solving skills and meticulous attention to detail drive business growth and operational excellence.
Overview
18
18
years of professional experience
Work History
Sales Order Analyst
Tafco Corporation
Melrose Park
06.2024 - Current
- Manage and address customer issues promptly and effectively, ensuring a prominent level of customer satisfaction.
- Order fulfillment, create Bill of Ladings and UPS labels for shipping of products.
- Inventory and account management for HD.com orders.
- Track shipping activities to provide accurate and up-to-date information to customers and internal teams.
- Manage inbound calls, responding to inquiries, providing product information, and addressing customer concerns.
- Discuss credit-related matters with customers and internal finance teams, ensuring accuracy and compliance.
- Utilize experience in speaking to buyers at Home Depot, to strengthen relationships and drive business growth.
- Collaborate with the sales team to ensure a smooth and efficient order fulfillment process.
- Provide excellent customer service, building rapport with clients and acting as a key point of contact.
Customer Service Representative
Mizkan America
Mount Prospect
04.2023 - 06.2024
- Account management, responsible for handling everything from order entry, inventory management, OS and D issues, invoicing, shipping, etc.
- Work with multiple retail customers but Target is the leading retailer.
- Complete Target orders that come through EDI every Mon and Weds and then schedule them two weeks out, inform the broker of any product shortages upon receipt of the order, and ensure other standard orders are sent to us via email.
- Enter the orders in D365, attach the sales agreement, confirm pricing, and assign it to the correct warehouse working with 13 distribution warehouses.
- Following load scheduling, provide the warehouse with an Excel spreadsheet displaying the PO number, pickup date, pallet count, weight, and carrier.
- For CIA accounts, issue a proforma invoice to the customer; payment is due before the order is processed for shipping and, enter credit and/or debit requests when needed, schedule shipments in MercuryGate and ShipIQ for Target.
- Communicate with sales reps and credit dept when needed to maintain billing and invoicing.
Customer Service/Shipping and Receiving
Semler Industries
Franklin Park
06.2020 - 04.2023
- Order Entry, Inventory Management, Shipping, Receiving, creating UPS labels for packages.
- Account management, returns, and credit authorization.
- Processed orders for Grainger account in their XPO Connect TMS system for outgoing shipments.
- Overseen picking list registration and completed shipments for all incoming and outgoing Purchase Orders using Microsoft Dynamics AX.
- Performed order entry and quote write-ups for customers that provided current cost and lead time for delivery.
- Printed pick and hold tickets for shipping and receiving.
Customer Service Specialist
Travelon
Franklin Park
08.2018 - 04.2020
- Processed customer orders via Apprise software system.
- Tracked shipments for vendors and retailers.
- Issued return authorizations for replacement items and or credit adjustments.
- Imported Orders from Brandwise and Aleran software systems.
- Managed customer-related issues and complaints via telephone and email correspondence.
- Submit price lists and catalogs to customers upon request.
- Shipped replacement parts when needed.
- Created return labels for warranty items and monitored inventory for back orders and discontinued items.
- Maintained Excel spreadsheet for sales and incoming containers for stock status while aiding with the sales team when needed, such as promos, trade shows, etc.
Customer Service Specialist
LSL Industries
Chicago
10.2014 - 08.2018
- Processed customer orders via the SAGE/ACCPAC software system for medical supply orders.
- Created and printed UPS and Fed Ex labels picked slips for outgoing orders and distributed them to the shipping department.
- Processed Veteran Affairs Hospital orders using their government VISA credit card.
- Requested freight quotes for truckload orders to our third-party carriers and submitted them to the manager for approval.
- Processed EDI orders and invoices and mailed invoices to customers for payment requests.
- Printed daily reports of processed orders, invoice amount, and quantity of orders sold.
- Entered tracking numbers, Bill of Lading information, and confirmation numbers in ACCPAC to better provide accurate customer service when requesting shipment status.
Indexer/Troubleshooter
CH Robinson Worldwide INC.
Chicago
05.2010 - 10.2014
- Supported our billing team with daily operational functions while assuring quality service.
- Data Entry with high performance ten critical skills entering Bill of Lading and invoice numbers.
- Opened mail correspondence and prepared documents for the scanning department.
- Verified and attached documents to the appropriate loads.
- Maintained an elevated level of quantity and quality with our clients.
- Submitted requests via mail, email, or fax to driver for legible paperwork for services provided to have their payments released.
- Verified Bill of Lading, EDI orders, Invoices, and accessorial fees.
Bookkeeper
System Parking, INC.
Chicago
02.2009 - 05.2010
- Processed monthly payments and managed the garage for residential parking.
- Answered landline phone as well and handled Nextel walkie-talkie for management purposes.
- Ensured payments are received from residents via check, money order, and credit card and are entered into an online program, and monthly invoices are created for residents.
- Created keycards for entry and exit of the parking garage and terminated or blocked keycards due to non-payment and late payment.
- Dropped checks in the safe at the corporate office and provided a tally sheet of each monthly payment upon deposit.
- Reported the aged receivable list to upper management for credited and canceled accounts monthly.
Customer Service Specialist
Lakewood Engineering and Manufacturing
Chicago
07.2007 - 02.2009
- Answered multi-line phone system and handled customer service issues via email, fax, and mail correspondence.
- Entered orders and requests for replacement units that are under warranty.
- Submitted prepaid UPS labels to customers when needed and assisted in processing consumer service across multiple retail stores.
- Used SAP for inventory tracking of various warehouses and assisted teammates and engineers in providing excellent customer service.
- Collaborated with other contact associates to develop systems, standards, reports, and procedures.
- Prepared parcels for shipment via UPS by creating shipping labels, packing slips, and printing Bill of Lading.
Education
Associate of Arts - Business Administration
Malcolm X College
Chicago, IL01-2000
Skills
- Data entry and order fulfillment
- Inventory management and shipping coordination
- Customer service and relationship building
- Credit and billing management
- EDI processing and order management
- Effective communication and collaboration
- Attention to detail and process improvement
- SAP and ERP systems experience
- Teamwork and multitasking skills
- Problem solving and critical thinking
- Adaptability and organizational skills
- Dependability and self-motivation
- Creative thinking and decision-making strategies
- Microsoft Office proficiency (Word, Excel, Access, PowerPoint)
- GAINS, SAGE, Apprise, Microsoft Dynamics AX, NetSuite experience
References
References available upon request.
Timeline
Sales Order Analyst
Tafco Corporation
06.2024 - Current
Customer Service Representative
Mizkan America
04.2023 - 06.2024
Customer Service/Shipping and Receiving
Semler Industries
06.2020 - 04.2023
Customer Service Specialist
Travelon
08.2018 - 04.2020
Customer Service Specialist
LSL Industries
10.2014 - 08.2018
Indexer/Troubleshooter
CH Robinson Worldwide INC.
05.2010 - 10.2014
Bookkeeper
System Parking, INC.
02.2009 - 05.2010
Customer Service Specialist
Lakewood Engineering and Manufacturing
07.2007 - 02.2009
Associate of Arts - Business Administration
Malcolm X College
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